Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Rebecca Reid Cordell

Walsall,West Midlands

Summary

Results-driven professional with expertise in high-value account management, B2B sales, and account development. Skilled in leveraging data analytics and a proactive approach to drive business growth and strengthen client relationships. Adept at delivering tailored solutions to meet client needs while fostering long-term partnerships.

Overview

21
21
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

National account manager

Centresoft Group Ltd
Birmingham, west midlands
01.2020 - Current
  • Account Manager to the companies largest revenue account
  • Consistent revenue targets met and exceeded
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Provided customers with price information and handled financial transactions.
  • Devised pitches and presentations targeted to client needs for improved deal closing.
  • Negotiated best-possible prices for maximised profit levels.
  • Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
  • Represented company at industry events, networking to increase client engagement and identify new opportunities.
  • Established strong rapport with clients through regular communication.
  • Achieved client satisfaction by managing key accounts effectively.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Prepared detailed reports to provide insight into account performance.
  • Used management software and data analysis to forecast product demand.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Coordinated with finance department to manage account finances efficiently.
  • Devised marketing plans, resulting in increased brand awareness.

National Account executive

Centresoft Group Ltd
Birmingham, West Midlands
10.2007 - 01.2020
  • Managed client portfolios for business growth and expansion.
  • Provided customers with price information and handled financial transactions.
  • Daily contact for several major accounts, such as Amazon & Currys
  • Responsible for purchasing required stock
  • Management of cost pricing both purchasing and dispatch with correct margin calculations
  • Maintaining order logs
  • Filing and general office administration.


Sales administrator

SUNRISE SENIOR LIVING
Birmingham, West Midlands
03.2004 - 10.2007


  • Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
  • Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
  • Devised efficient filing system, ensuring easy access to critical documents.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Managed office supplies inventory ensuring always well-stocked .
  • Provided high-quality support across administrative tasks of end-to-end sales.
  • Delivered outstanding administrative support for smooth sales operations.
  • Handled high-volume telesales enquiries within call-time targets.
  • Generated regular reports for insightful business decisions.
  • Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
  • Carried out day-to-day duties accurately and efficiently.

Education

A-Levels - Mathematics, Computer Studies, Geography, Core Theology

ST PAUL'S SCHOOL FOR GIRLS SIXTH FORM
Birmingham
09.1999 - 06.2001

GCSEs - 10 GCSE's all above grade B including Maths and English

ST PAUL'S SCHOOL FOR GIRLS
Birmingham
09.1994 - 06.1999

Skills


  • High-value account management
  • B2B sales
  • Account development
  • Data analytics
  • Proactive approach

Affiliations

  • Exercise, Theatre, Animals

Certification

Full clean driving licence held for over 20 years

Timeline

National account manager

Centresoft Group Ltd
01.2020 - Current

National Account executive

Centresoft Group Ltd
10.2007 - 01.2020

Sales administrator

SUNRISE SENIOR LIVING
03.2004 - 10.2007

A-Levels - Mathematics, Computer Studies, Geography, Core Theology

ST PAUL'S SCHOOL FOR GIRLS SIXTH FORM
09.1999 - 06.2001

GCSEs - 10 GCSE's all above grade B including Maths and English

ST PAUL'S SCHOOL FOR GIRLS
09.1994 - 06.1999

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Rebecca Reid Cordell