- Family
- Socialising
- Films
- Reading
Rebecca Read
South Darenth ,Kent
Summary
Dedicated Reservation Team Leader experienced in managing high volumes of customer enquiries and navigating complex situations. Developed clear communication skills and maintained composure under pressure while providing empathetic support to customers. Committed to contributing customer service expertise and a deep understanding of animal wellbeing to support compassionate rehoming initiatives.
Overview
17
17
years of professional experience
Work History
Reservations Team Leader
Hedin Automotive BMW
Bromley, Kent
03.2017 - Current
- Led customer service team in fast-paced reservations environment, achieving high standards of service delivery.
- Managed customer enquiries, complaints and escalations, providing clear, empathetic, and professional communication.
- Supported customers through complex or stressful situations, ensuring they felt listened to and valued.
- Train, mentor, and support team members to deliver consistent and compassionate service.
- Collaborated across departments to ensure smooth customer journeys and positive outcomes.
- Maintain accuracy and efficiency while handling high volumes of customer interactions.
Professional Competitive Dancer
Sponsored
04.2013 - 04.2015
- Performed at a professional competitive level, demonstrating discipline, resilience, and commitment.
- Worked collaboratively with partners and coaches to achieve performance goals.
- Developed strong communication, adaptability to perform under pressure.
Counter Manager
Dior
Bromley, Kent
03.2009 - 03.2013
- Provided high-end customer service in luxury retail environment, enhancing client satisfaction.
- Built strong trusting relationships with clients through professional and personalised service.
- Managed customer expectations and resolved issues, fostering client loyalty.
- Led and supported team members to achieve service and sales targets.
- Maintained brand representation and consistent service standards, supporting overall brand reputation.
Education
Pass - Management
BMW Academy
Reading01-2025
Pass - Potential Management
BMW Academy
Reading01-2024
Certificate of Higher Education - Biology
Orpington College
Orpington Kent01-1997
B - English Literature
Cirencester Deer Park Secondary
Gloucestershire01-1986
C - English Language
Cirencester Deer Park Secondary
Gloucestershire01-1986
C - Biology
Cirencester Deer Park Secondary
Gloucestershire01-1986
B - History
Cirencester Deer Park Secondary
Gloucestershire01-1986
C - Art
Cirencester Deer Park Secondary
Gloucestershire01-1986
Skills
- Call centre experience
- Customer service
- Customer engagement
- Team leadership
- Performance management
- Staff training
- Conflict resolution
- Decision making
- Time management
- Adaptability under pressure
- Professional communication
- Calm under pressure
- Punctuality and reliability
- High-Level patience
- Active listening
- Empathy and understanding
- Empathy and patience
- Patience and composure
- Friendly demeanour
- Positive attitude
Interests
Timeline
Reservations Team Leader
Hedin Automotive BMW
03.2017 - Current
Professional Competitive Dancer
Sponsored
04.2013 - 04.2015
Counter Manager
Dior
03.2009 - 03.2013
Pass - Management
BMW Academy
Pass - Potential Management
BMW Academy
Certificate of Higher Education - Biology
Orpington College
B - English Literature
Cirencester Deer Park Secondary
C - English Language
Cirencester Deer Park Secondary
C - Biology
Cirencester Deer Park Secondary
B - History
Cirencester Deer Park Secondary
C - Art
Cirencester Deer Park Secondary