Rebecca Rampley
South Ockendon,Thurrock
Summary
Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more about customer service and advance professionally.
Experienced Team Member bringing years of related experience. Motivated, conscientious worker confident using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments.
Motivated Team Member desiring to contribute to business success. Experienced in providing high quality work. Focused on customer satisfaction and team productivity.
Motivated hospitality worker thrives in fast-paced settings. Committed to quality and customer service standards.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Team Member
Chiktopia Lakeside
West Thurrock, Thurrock
02.2023 - 08.2023
- Offered exceptional customer service with strong product knowledge.
- Collaborated and offered support with extra tasks to meet team goals.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Prepared and packaged orders with precise presentation skills.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Advised customers on menu queries, recommendations and dietary and allergy concerns.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Handled customer complaints using quick decision-making to resolve issues.
Team Member
Chopstix Lakeside
West Thurrock, Thurrock
05.2018 - 09.2022
- Offered exceptional customer service with strong product knowledge.
- Collaborated and offered support with extra tasks to meet team goals.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Prepared and packaged orders with precise presentation skills.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
- Maintained food safety by checking temperatures and storing ingredients correctly.
- Advised customers on menu queries, recommendations and dietary and allergy concerns.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Assessed food quality before serving customers to meet high-quality standards.
Sales Assistant
DXB Perfumes
West Thurrock, Thurrock
12.2017 - 04.2018
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Worked energetically to maintain efficient operations during peak trading hours.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Crew Member
Burger King
West Thurrock, Thurrock
09.2015 - 11.2017
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Trained in food safety and hygiene practices.
- Maximised restaurant cleanliness and accessibility.
- Ran orders from kitchen to dining areas.
- Shared product knowledge to answer customer questions and make suggestions.
- Prepared products following restaurant portion and presentation standards.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Operated cash register to take payments and process orders.
- Prepared food and beverages within target timeframes.
- Addressed questions, concerns and complaints of customers.
Volunteer Worker
Marie Curie
South Ockendon, Thurrock
08.2012 - 11.2012
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Sought to understand and keep up-to-date knowledge of internal rules and safety regulations of organisation.
- Used clinical and behavioural knowledge to maintain safety during crisis moments.
- Completed relevant training and proactively sought further information.
- Prepared hot drinks and snacks for service users, offering warm, welcoming environment for duration of stay.
- Provided individualised support and guidance for service users across range of issues to enhance wellbeing.
Education
GCSEs -
The Ockendon Academy
South Ockendon 09.2007 - 07.2012
Skills
- Customer service
- Quality Assurance and Control
- Product knowledge
- Cash handling
- Restaurant equipment maintenance
- Menu memorisation
- Order accuracy
- Closing procedures
- Menu memorization
Languages
English
Native
Timeline
Team Member
Chiktopia Lakeside
02.2023 - 08.2023
Team Member
Chopstix Lakeside
05.2018 - 09.2022
Sales Assistant
DXB Perfumes
12.2017 - 04.2018
Crew Member
Burger King
09.2015 - 11.2017
Volunteer Worker
Marie Curie
08.2012 - 11.2012
GCSEs -
The Ockendon Academy
09.2007 - 07.2012
Similar Profiles
Monika BanyteMonika Banyte
Front of House Supervisor at ChiktopiaFront of House Supervisor at Chiktopia
M.REDDY MAHESH MummaniM.REDDY MAHESH Mummani
Karate-instructor, Karate Master at Prestige Lakeside HabitatKarate-instructor, Karate Master at Prestige Lakeside Habitat
Monique KasselMonique Kassel
Medical Assistant at Lakeside Heart and Vascular CenterMedical Assistant at Lakeside Heart and Vascular Center