Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Rebecca Pearson

Sheffield,United Kingdom

Summary

Loyal and dedicated professional with extensive experience in customer relationship management and retail operations. Proven ability to make sound decisions and maintain composure in high-pressure environments. Skilled in efficient cash handling and creating engaging product displays. Proficient in social media management, with a track record of producing compelling content.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Shop manager

Loxley Nursaries
Sheffield
07.2017 - Current
  • Maintained optimal stock levels through effective inventory management.
  • Resolved customer complaints and queries while upholding service standards.
  • Enhanced customer relationships, establishing a community hub.
  • Ensured nursery cleanliness to present a professional image.
  • Monitored market trends to identify competitive pricing and popular products.
  • Negotiated with suppliers to improve profit margins.
  • Oversaw daily operations to ensure seamless business activities.
  • Provided product advice to assist customers in informed purchasing decisions.
  • Delivered personalised service to enhance customer experience.
  • Train new members of staff

Cafe Manager

Loxley Nurseries
Sheffield
07.2012 - 07.2017
  • Incorporated customer feedback into menu adjustments to enhance overall experience.
  • Coordinated kitchen staff and servers during peak hours for seamless service delivery.
  • Organised special events at cafe, including 'Percy Pud' fundraiser, boosting community engagement.
  • Managed inventory to prevent stock shortages and excesses, optimising supply chain efficiency.
  • Ensured compliance with food hygiene regulations, safeguarding public health standards.
  • Fostered positive work environment, resulting in improved team morale and productivity.
  • Effectively resolved customer complaints to maintain cafe's reputation for quality service.
  • Conducted financial tasks including cash handling and till reconciliation to ensure accuracy.

Education

Level 3 Diploma - Child Care and Early Years

Sheffield City College
Sheffield
09.2011 - 06.2013

GCSEs -

Bradfield Secondary School
Sheffield
09.2009 - 06.2011

Skills

  • Decision-making capability
  • Customer relationship management
  • Retail knowledge
  • Cash handling expertise
  • Resilience under pressure
  • Creative product displays
  • Social media management
  • Staff Training

Affiliations

  • Gardening
  • Walking and being outdoors
  • Music and Concerts
  • Animals
  • Home Renovation

Certification

Full UK Driving Licence


Timeline

Shop manager

Loxley Nursaries
07.2017 - Current

Cafe Manager

Loxley Nurseries
07.2012 - 07.2017

Level 3 Diploma - Child Care and Early Years

Sheffield City College
09.2011 - 06.2013

GCSEs -

Bradfield Secondary School
09.2009 - 06.2011

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Rebecca Pearson