Rebecca Nurdin
Radstock
Summary
Dedicated professional with expertise in quality assurance checks, record-keeping, and information security. Proven ability to enhance performance monitoring and implement change effectively. Skilled in recruitment and training, staff supervision, and proficient in Microsoft Office Suite. Committed to driving organisational success through meticulous attention to detail and strategic planning.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work history
Office supervisor
APR Smith & HG Wareham
Stratton on the Fosse
2018.09 - Current
- Conducted regular customer outcome assessments followed by feedback and coaching.
- Handled customer enquiries with professionalism, ensuring high level of satisfaction.
- Delegated tasks, improving overall productivity levels.
- Supervised and guided office staff, fostering collaborative and productive work environment.
- Delivered new hire training and mentored established staff on processes and procedures.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Identified skills gaps and arranged relevant training to upskill team members
Customer service advisor
APR Smith & HG Wareham
Stratton on the Fosse
2006.08 - 2018.09
- Strengthened client relationships with clear communication and problem-solving skills.
- Managed complex customer issues to successful resolution.
- Handled high volume of calls daily for faster issue resolution.
- Provided detailed information about products and services to potential customers.
- Built rapport with clients through empathetic handling of concerns.
- Enhanced brand loyalty, provided excellent service at all times.
Administrator
Loss Management Group
Bath
2005.06 - 2006.08
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Interacted with customers professionally by phone to deliver accurate service information.
- Assumed responsibility of supervisory duties whilst the team leader was not in.
Assistant manager
Signet Group
Various
2003.04 - 2005.06
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed daily operations to ensure smooth running of the shop floor.
Retail sales associate
Signet Group
Bath
2002.03 - 2003.04
- Operated till systems correctly, ensuring accurate transactions.
- Dealt with returns, ensuring customer satisfaction.
- Supported marketing initiatives by setting up promotional displays.
Education
NVQ Level 3 - Team Leader or Supervisor
Apprenticeship
Bachelor of Arts - French and Russian
University of Bath
Bath 1999.09 - 2001.07
A-Levels - Maths, Chemistry and French
Norton Hill School
GCSEs -
Norton Hill School
Skills
- Quality assurance checks
- Record-keeping
- Information security
- Performance monitoring
- Recruitment and training
- Change implementation
- Staff supervision
- Microsoft Office Suite
Accomplishments
I was nominated by the team as best training and competency coach, and picked by Head Office as the winner.
References
References available upon request.
Timeline
Office supervisor
APR Smith & HG Wareham
2018.09 - Current
Customer service advisor
APR Smith & HG Wareham
2006.08 - 2018.09
Administrator
Loss Management Group
2005.06 - 2006.08
Assistant manager
Signet Group
2003.04 - 2005.06
Retail sales associate
Signet Group
2002.03 - 2003.04
Bachelor of Arts - French and Russian
University of Bath
1999.09 - 2001.07
NVQ Level 3 - Team Leader or Supervisor
Apprenticeship
A-Levels - Maths, Chemistry and French
Norton Hill School
GCSEs -
Norton Hill School