Rebecca Munroe
Glasgow
Summary
Highly adaptable and self-motivated professional with a strong foundation in customer service, communication, and teamwork. Skilled in problem-solving, time management, and maintaining composure under pressure, complemented by front of house training and emotional intelligence. Proficient in ICT tools including Word, Excel, and PowerPoint, with a keen attention to detail and a proven ability to upsell effectively. Dedicated to delivering exceptional results while fostering positive client relationships and contributing to team success.
Experienced hospitality professional focused on creating exceptional guest experiences and optimising front of house operations. Skilled in managing high-performing teams to deliver seamless and efficient service. Adept at problem-solving and improving customer satisfaction through effective communication and strategic planning.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
FOH
Wallace Well Farm
2020.01 - 2023.01
- I have previous customer care experience as I worked as a FOH member for three years at Wallace Well Farm. During my time there I did a variety of different roles that included: serving food, working behind the bar, taking orders, and making drinks such as cocktails, spirits, beers, and hot drinks. My daily tasks also included answering the phone, taking bookings and greeting guests as they walked through the door. During my time working there I loved being able to interact with customers and being able to work as part of a team.
Education
National 4 - Early Education and Childcare
Glasgow Kelvin College
East end Campus 2014.09 - 2015.08
NQ - Check in to travel and tourism (level 4)
Glasgow Clyde College
Cardonald Campus 2017.08 - 2018.06
NQ - Take off travel and tourism (level 5)
Glasgow Clyde College
Cardonald Campus 2018.01 - 2018.08
NQ - International Travel and Airport operations (level 6)
Glasgow Clyde College
Cardonald Campus 2018.08 - 2019.06
Access to Nursing (Swap) - undefined
Glasgow Clyde College
Cardonald Campus 2022.08 - 2023.06
Skills
- Self-motivated
- Adaptable
- Time management
- ICT skills (basic knowledge of word, excel and PowerPoint)
- Problem solving skills
- Excellent communication skills
- Active listening
- Teamwork
- Customer Service
- Communication
- Attention to detail
- Emotional Intelligence
- Front of House (FOH) training
- Calm under pressure
- Upselling
References
References are available on request.
Awards
Youth Achievement Award - Bronze August 2015, National 4 Early Education and Childcare – Pass, Intermediate 2 Hospitality – A, Intermediate 2 Art and Design – A, National 4 English - Pass, National 4 History – Pass, National 5 Mathematics- Pass, Intermediate 1 Administration – C, Higher Biology – Pass, Standard Grade English – 3, Standard Grade French – 5
Affiliations
- gym
- fitness
- concerts
- fundraisers
- spending time with family and friends
Timeline
Access to Nursing (Swap) - undefined
Glasgow Clyde College
2022.08 - 2023.06
FOH
Wallace Well Farm
2020.01 - 2023.01
NQ - International Travel and Airport operations (level 6)
Glasgow Clyde College
2018.08 - 2019.06
NQ - Take off travel and tourism (level 5)
Glasgow Clyde College
2018.01 - 2018.08
NQ - Check in to travel and tourism (level 4)
Glasgow Clyde College
2017.08 - 2018.06
National 4 - Early Education and Childcare
Glasgow Kelvin College
2014.09 - 2015.08