Rebecca Mulholland
Banbridge
Summary
Motivated and driven Sales Executive at a renowned 5-star hotel, with a solid background in front-of-house hospitality, learning and development, and HR operations. Passionate about growing my career in sales, I’m always looking for ways to learn and improve my skills. I focus on building strong client relationships, driving revenue, and creating unforgettable guest experiences. With a real interest in refining my sales techniques, I’m eager to take on new challenges in key account management, business development, and high-end event planning—while always upholding the top-tier standards of the hospitality industry.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Sales Executive
The Merchant Hotel
Belfast
09.2025 - Current
- Coordinate the day-to-day operations of the sales department.
- Liaise with clients via phone calls, email, and in-person meetings.
- Research arrival and reservation reports to identify new business opportunities.
- Prepare and maintain monthly revenue reports.
- Manage customer and company profiles.
- Attend B2B conferences and events to represent the hotel, and to engage and build relationships with tour operators in the luxury, and golf sectors.
People Operations
First Derivative
Newry
02.2025 - 08.2025
- Manage the complete offboarding process for departing employees, ensuring a smooth and professional experience.
- Lead and chair HR exit interviews, providing critical information and support throughout the process.
- Maintain and update employee data within Oracle systems, ensuring accuracy and confidentiality.
- Record detailed and objective minutes during HR investigation and disciplinary meetings.
Learning & Development Operations
First Derivative
Newry
03.2023 - 02.2025
- Oversaw the end-to-end coordination of internal learning initiatives, and development challenges.
- Prepared and submitted funding applications through InvestNI grant programmes.
- Authored and distributed the monthly L&D newsletter to internal stakeholders.
- Delivered workshops at schools and universities to promote the company's learning culture.
- Created and managed training schedules for various new hire groups, including graduates, and experienced hires.
- Delivered internal training sessions on topics such as Oracle systems, LinkedIn Learning, and L&D orientation.
- Coordinated internal and external social events to support engagement during induction programmes.
- Administered compliance training platforms, and generated performance and completion reports.
Events Coordinator
Killeavy Castle Estate
Newry
10.2022 - 03.2023
- Served as the primary contact for event inquiries, guiding clients from initial outreach to confirmed bookings.
- Created tailored event proposals to meet client needs, using sales techniques to maximise bookings and revenue.
- Drafted and reviewed wedding contracts and legal documents, providing guidance throughout the process.
Front Office Supervisor
Killeavy Castle Estate
Newry
05.2022 - 10.2022
- Supervised front desk operations, ensuring top-tier guest service, and efficient team productivity.
- Managed guest complaints with a focus on prompt resolution, and empathy.
- Led onboarding and training for new reception staff, keeping them updated on policies, system changes, and procedures.
- Created staff schedules and handled holiday requests to maintain consistent front office coverage.
Receptionist
Killeavy Castle Estate
Newry
06.2021 - 05.2022
- Provided professional, welcoming customer service, ensuring outstanding guest experiences.
- Managed inbound and outbound communications, including calls, emails, and booking enquiries.
Education
Bachelor of Science - Psychology
University of Plymouth
Plymouth, England 09.2018 - 06.2021
A-Levels -
Newry High School
NewryGCSEs -
Newry High School
NewrySkills
- Microsoft Office Excel
- Customer relationship management
- Administration
- Attention to detail
- Organisation
- Event planning
- Revenue reporting
- Networking skills
- Customer service
Affiliations
- Travelling to countries around the world and experiencing different cultures.
- Running and golf
Timeline
Sales Executive
The Merchant Hotel
09.2025 - Current
People Operations
First Derivative
02.2025 - 08.2025
Learning & Development Operations
First Derivative
03.2023 - 02.2025
Events Coordinator
Killeavy Castle Estate
10.2022 - 03.2023
Front Office Supervisor
Killeavy Castle Estate
05.2022 - 10.2022
Receptionist
Killeavy Castle Estate
06.2021 - 05.2022
Bachelor of Science - Psychology
University of Plymouth
09.2018 - 06.2021
A-Levels -
Newry High School
GCSEs -
Newry High School