REBECCA MOSS

Responsible for the day-to-day management of multiple key accounts, ensuring accurate briefing, smooth production and on time delivery.

• Taking briefs via phone, email and customer CRM systems, translating into accurate quotations.
• Processing orders and owning each project from brief through to dispatch.
• Following up on quotations to secure approvals and drive revenue.
• Maintaining CRM systems and ensuring data accuracy.
• Managing artwork approvals and coordinating with internal teams.

Managed Seasonal and Trading event POS for a major UK supermarket retailer, delivering complex rollouts across 600+ stores. Oversaw projects from initial brief through the supply chain to final in-store delivery, working closely with vendors, artwork agencies and internal stakeholders.

Key Achievements:

• Recognised with a Q3 2024 Big Impact Award nomination (‘Love Your Client’) for excellence in client service.
• Delivered two POPAI award-winning campaigns

- Bronze – Christmas 2021 (Retail Services & Signage)

- Silver – Christmas 2020 (Retail Services & Signage)

• Regularly praised by clients as an ‘extension of their team’ due to deep knowledge and proactive support.

Key Responsibilities:

• Taking detailed client briefs and ensuring all specifications and deadlines are captured.
• Building store POS allocations using multiple data sources.
• Negotiating pricing and selecting appropriate vendors for each job, providing accurate quotes for client.
• Managing critical paths with all external stakeholders ensuring projects run on schedule and delivered on time
• Ensuring all work completed adheres to strict NDAs in place to ensure campaign confidentiality.
• Collating and checking artwork, cutters and specifications, managing any typesetting where required.
• Working with CAD teams & creative agencies to develop innovation for major seasonal campaigns.
• Coordinating third-party installation requirements.
• Completing invoicing and managing overs stock post-campaign delivery.
• Maintaining internal WIP documents and forecasting upcoming spend.

Managed end-to-end POS campaigns, including data-driven store allocations and production workflow.

Achievement:

• Delivered a POPAI Bronze Award-winning Halloween Campaign (Seasonal & Signage)

Key Responsibilities:

• Leading weekly WIP meetings with client stakeholders.
• Managing briefs through in-house production with regular updates to teams.
• Working with CAD and artwork agencies to create innovative, theatrical seasonal POS.Taking detailed briefs from client.
• Building all store allocations for campaigns using data from multiple sources held internally and/or provided by client.
• Attending weekly WIP meetings.
• Providing all relevant information to internal production teams.
• Manage critical paths with all external stakeholders to ensure projects run on schedule.
• Liaising with and briefing any 3rd party installation requirements.
• Maintain internal WIP documents and forecasting of upcoming spend.

Supported Account Managers to ensure all live jobs remained on track and risks escalated promptly.

• Attending and owning weekly WIP meetings.
• Assisting with store POS allocations using client-supplied data.
• Liasing with artwork agencies and production teams.

First point of contact for store teams reporting POS delivery issues.

• Handling store queries and processing additional POS orders.
• Inputting orders to system and sharing PODs.
• Managing delivery discrepancies and customer complaints.
• Conducting customer service questionnaires.
• Communicating delivery issues to Account Managers.