Rebecca Morris

• Ensured smooth daily operations through diligent oversight of office tasks.
• Managed school admissions process, maintaining accurate family details in Arbor, ParentPay, and School Grid.
• Oversaw planning and booking of school trips, clubs, and sporting events.
• Producing reports for the Head Teacher, Governors and the Trust.
• Facilitated recruitment by organising interviews and completing relevant safer recruitment paperwork using My New Term.
• Maintained compliance of Online Single Central Record, ensuring real-time updates and discretion of staff information.
• Complying with GDPR requirements at all times.
• Acted as safeguarding officer, keeping CPOMS and designated safeguard lead informed of potential issues.
• Processed invoices on PS Financials, as well as supporting the Finance team with queries.
• Monitored workloads and delegated tasks effectively to prevent bottlenecks.

Managed visitor and family interactions to ensure a welcoming environment.

Answered telephone calls and emails promptly to facilitate communication.

Produced reports for Head Teacher, Business Manager, and Governors to support decision-making.

Organised school trips and clubs to enhance student engagement.

Oversaw attendance and admissions while addressing safeguarding queries effectively.

Executed filing and photocopying tasks to maintain accurate records.

Composed letters for various administrative purposes, ensuring professionalism.

• Answering inbound calls from leaseholders, dealing with and resolving complex queries in a timely manner.
• Sorted incoming mail and emails promptly, reducing clutter and improving organisation in the workplace.
• Maintained high levels of data accuracy.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Supported team by demonstrating respect and willingness to help.

• Provided front line service to patients.
• Provided empathetic customer service during stressful medical situations; eased patient anxiety.
• Managed high-volume phone calls, resulting in efficient appointment setting.
• Protected patient confidentiality with strict adherence to data protection regulations.
• Updated patient medical records meticulously for accurate treatment history tracking.
• Prepared examination rooms prior to appointments; ensured readiness for patients.
• Assisted doctors with administrative tasks to facilitate smooth clinic operations.

• Managing a team of 4 administrators to ensure the smooth running of the fleet insurance team.
• Prepared detailed reports for Managing Directors to enable them to analyse road traffic accidents that our fleet were involved in.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Handled challenging conversations with ease.

• Dealing with inbound calls from customers wanting to amend their holidays.
• Utilised effective problem-solving skills to tackle customer complaints.
• Demonstrated empathy and active listening to understand customer needs accurately.
• Undertaking admin duties such as photocopying, scanning and filing.
• Documented all call interactions with accuracy and attention to detail, ensuring streamlined record-keeping processes.
• Promoted excellent team work amongst staff through effective communication and problem-solving skills.

• Ensured excellent customer service by maintaining a welcoming and friendly environment..
• Handled cash transactions accurately and timely.
• Demonstrated flexibility in shift patterns to cover busy periods or staff absences.
• Kept bar area clean, enhancing the overall ambiance of the establishment.
• Checked identification for age verification, ensuring compliance with licensing regulations.
• Worked collaboratively in a team, improving overall work efficiency.