Rebecca Morgan
Halifax,West Yorkshire
Summary
Hard working, proactive and hands on with over 17 years experience of working in the public sector. Qualified level 3 in early years working up from a practitioner to deputy manager and part of the SENCO team within the setting. Eager to learn new skills and apply what transferable skills and knowledge I have gained over the years . Friendly, welcoming and professional with supporting management and staff team, as well as setting a good example and leading. Ability to use own initiative and work as part of a team, in providing the highest level of care and assistance to all clients. Skilled in communication and technical use. Ability to prioritize and carry out tasks efficiently. Good time management skills, dedicated and adaptable.
Overview
19
19
years of professional experience
Work history
Reception Lead
Station Road Surgery
Sowerby Bridge, Calderdale
05.2024 - Current
- Carry out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully deliver on tasks within tight deadlines.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Support team by demonstrating respect and willingness to help.
- Consistently arrive at work on time and ready to start immediately.
- Offer friendly, efficient customer service and handled challenging situations with ease.
- Display energy and enthusiasm in fast-paced environment.
- Use Microsoft Word and other software tools to create documents and clear communications.
- Deliver exceptional customer service by proactively listening to concerns and answering questions.
- Oversee daily operations to achieve high levels of patient centered care.
Deputy Manager
Totspot Day Nursery
Halifax, West Yorkshire
09.2008 - 05.2024
- Support the manager in effective day-to-day management and deputize in her absence.
- Support the manager with inductions, supervisions and training - take minutes at staff meeting.
- Work as part of a team and use own initiative
- Show good practice throughout the nursery with caring, supporting and assisting children and families.
- Additional support and input in to our looked after children and SEN via meetings and working with local authorities.
- Show prospective parents around, giving relevant information.
- Promote the nurseries qualities and benefits through unique, selling points USP’s, via social media posts/organizing events.
- Order and replenish stock when needed e.g gloves, paper towels etc.
- Good communication and technical skills - daily hand overs, emails, phone calls, video calls, messages on the Famly app.
Sales Assistant
B & M
Halifax , West Yorkshire
07.2008 - 09.2008
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Operated cash registers with accuracy and processed cash and card transactions.
Student - work experience
Hebden Bridge Private Day Nursery
Hebden Bridge , West Yorkshire
02.2008 - 06.2008
- Worked alongside other staff members as a team to provide various play opportunities.
- Observed and implemented activities.
- Wrote up routines and carried out observations on babies.
Student - work experience
Le Monde Petit Private Day Nursery
Burnley, Lancashire
09.2007 - 02.2008
- Experience with 1 - 3 year olds.
- Observe staff during handovers and help with everyday tasks.
- Think of activities and implement them.
- Assist and support the children with feeding, changing nappies and sleep routines.
Student - work experience
Community Access - Burnley College
Burnley , Lancashire
01.2007 - 06.2007
- Observe and assist in providing different opportunities for special needs adults to progress, implementing such things as, life skills and independent living.
- Write up routines and carry out observations.
- Very eye opening and rewarding - helped me see a different side of how people live and grow.
Waitress
Theos Greek Restaurant
Hebden Bridge , West Yorkshire
09.2006 - 06.2008
- Part - time job whilst studying full time at college.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
Education
Designated Safeguarding Lead - DSL
Calderdale Council
Safeguarding Training
Calderdale Early Years Improvement Team
Full Paediatric First Aid
Tigerlily First Aid Training
Online Safety
Noodle Now
Handling Difficult Conversations With Parents
Noodle Now
Working In Partnership With Parents
Noodle Now
Staff Mental Health
Noodle Now
NVQ Level 2 - Team Leading In The Business Skills Sector
GP Strategies Training LTD
NVQ Level 3 - Early Years
Burnley College
BurnleyNVQ Level 2 - Food Safety - Early Years
The Safer Food Group
NVQ Level 2 - Key Skills
Burnley College
BurnleyA-Levels - General Studies
Calder High Sixth Form
Mytholmroyd GCSEs - Health and Social Care
Calder High School
Mytholmroyd GCSEs - Information Communication Technology - ICT
Calder High School
Mytholmroyd GCSEs - Science
Calder High School
MytholmroydGCSEs - English
Calder High School
Mytholmroyd GCSEs - Maths
Calder High School
Mytholmroyd , Skills
- Communication skills
- Technical skills - have ability to be able to use computers - use of word, check and respond to emails, software/ phone management - answering, taking messages, transferring phone calls, schedule posts upload posts for social media, upload documents/photos
- Professional manner
- Friendly and welcoming
- Team player
- Ability to follow instructions and use own initiative
- Customer assistance
- Patient and understanding
- Problem solving ability
- Organizational skills - can organize staff team and myself - currently lead a small Reception Team with everyday tasks and provide feedback/guidance
- Time management skills - have good attendance and complete tasks in a timely manner
- Conflict resolution - can remain calm, listen and then input solutions to resolve an issue eg a complaint from a patient/third party
- Ability to work under pressure - currently carry out the duties of a Reception Lead, work within the Reception Team and alongside management
- Customer rapport - can build positive relationships with others and remain professional
- Processing paperwork - scan and file documents efficiently
Timeline
Reception Lead
Station Road Surgery
05.2024 - Current
Deputy Manager
Totspot Day Nursery
09.2008 - 05.2024
Sales Assistant
B & M
07.2008 - 09.2008
Student - work experience
Hebden Bridge Private Day Nursery
02.2008 - 06.2008
Student - work experience
Le Monde Petit Private Day Nursery
09.2007 - 02.2008
Student - work experience
Community Access - Burnley College
01.2007 - 06.2007
Waitress
Theos Greek Restaurant
09.2006 - 06.2008
Designated Safeguarding Lead - DSL
Calderdale Council
Safeguarding Training
Calderdale Early Years Improvement Team
Full Paediatric First Aid
Tigerlily First Aid Training
Online Safety
Noodle Now
Handling Difficult Conversations With Parents
Noodle Now
Working In Partnership With Parents
Noodle Now
Staff Mental Health
Noodle Now
NVQ Level 2 - Team Leading In The Business Skills Sector
GP Strategies Training LTD
NVQ Level 3 - Early Years
Burnley College
NVQ Level 2 - Food Safety - Early Years
The Safer Food Group
NVQ Level 2 - Key Skills
Burnley College
A-Levels - General Studies
Calder High Sixth Form
GCSEs - Health and Social Care
Calder High School
GCSEs - Information Communication Technology - ICT
Calder High School
GCSEs - Science
Calder High School
GCSEs - English
Calder High School
GCSEs - Maths
Calder High School
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