Rebecca Moon
Liverpool
Summary
Proficient Transport Planner with 11 years' experience in the Transport sector and 3 years' experience in Shipping and Logistics. A rich experience leading a team in a fast-paced and high-pressured work environment. Excellent communication skills and a results-driven work ethic.
Overview
11
11
years of professional experience
Work history
Transport Planner
CMA CGM
Liverpool
2023.03 - Current
- UK intermodal planning of containers
- Cost-effective planning routes
- Maintaining strong UK haulier relations
Operating Team Leader
Alpha Taxis
Liverpool
2017.01 - 2023.01
- Leading a team of 15 telephonists on shift.
- Job dispatch management. Analysis and organisation of a live job board.
- Resolved complaints from customers and drivers.
- Assisting drivers with any queries or technical issues on their device
- Maintained positive relationships with account holders through regular correspondence.
- Supported team operations through various tasks, ensuring smooth workflow.
- Developed strong and soft leadership skills.
Telephonist
Alpha Taxis
Liverpool
2015.11 - 2017.01
- Delivered exceptional customer service via phone to enhance customer satisfaction.
- Implemented a 'call back' system for customers with high wait times during busy periods. Limiting complaints and frustrated customers. Whilst also successfully limited driver 'no shows'.
- Assisted superiors learning tasks beyond my role. Enabled delegation of responsibilities during peak times, contributing to progression significantly.
- Managed high volume of incoming calls promptly, ensuring exceptional customer service.
Education
Bachelor of Arts - Education Studies And Early Years
Liverpool John Moores University
LiverpoolLevel 3 Diploma - Business Communications
City of Liverpool College
LiverpoolGCSE - 7 GSCE'S (Grade A*-C)
Halewood Academy
LiverpoolA Level -
City of Liverpool College
LiverpoolSkills
- Intermodal planning
- Experienced in Truckcom, TOPS and Icabbi
- Cost-effective transport planning
- Excellent UK geographical knowledge
- Organisational skills
- Leadership skills
- Effective communication
- Full UK driving licence
References
References available upon request.
Timeline
Transport Planner
CMA CGM
2023.03 - Current
Operating Team Leader
Alpha Taxis
2017.01 - 2023.01
Telephonist
Alpha Taxis
2015.11 - 2017.01
GCSE - 7 GSCE'S (Grade A*-C)
Halewood Academy
Bachelor of Arts - Education Studies And Early Years
Liverpool John Moores University
Level 3 Diploma - Business Communications
City of Liverpool College
A Level -
City of Liverpool College