Rebecca Mitchell
Summary
Dynamic and results-oriented professional with a strong background in customer service. Demonstrates exceptional verbal and written communication skills, coupled with methodical organisation and a target-driven approach. Proven track record in stock management, visual merchandising, and customer relationship management, consistently meeting deadlines while ensuring operational compliance. Adept at problem solving, cash handling, inventory control, and enforcing store policies. Committed to enhancing customer experiences and driving business success through effective team collaboration.
Overview
21
21
years of professional experience
Work history
Key holder
Boux Avenue
Cardiff
02.2025 - Current
- Organised stock inventories regularly, ensuring product availability at all times.
- Assisted in loss prevention measures, reducing theft incidents significantly.
- Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
- Responded proactively to customer complaints, leading to improved relations and repeat business.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Maximized sales opportunities by suggesting additional products suitably matched to customer needs.
- Enhanced customer satisfaction through prompt and professional service.
- Facilitated swift checkout process; resulted in high customer satisfaction rates.
- Assumed responsibility for cash handling and financial transactions.
- Balanced tills at the end of each shift for accurate accounting.
- Executed daily operational tasks, improving overall store efficiency.
- Provided training to new staff members, fostering a team-oriented environment.
- Supported store manager in all aspects of store operations for increased efficiency.
Sales Assistant
Boux Avenue
Cardiff, Cardiff
07.2022 - 02.2025
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Used product knowledge, sales abilities and customer relations skills to increase store revenue.
- Promoted seasonal products and trends to manage efficient movement of stock.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Accepted and processed cash, card, and mobile payments using POS systems.
- Received and processed product returns.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Created and implemented new systems for clear, easy-to-navigate stockroom management.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Support Worker
Hoop Recruitment
Various, South Wales
10.2021 - 02.2022
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Planned, prepared and served meals for four clients, strictly following prescribed dietary orders.
Crew Member
McDonalds
Nantgarw, Rhondda Cynon Taf
01.2018 - 10.2021
- Learned all required tasks quickly to maximise performance.
- Resolved issues quickly to maintain productivity goals.
- Contributed to team success by completing jobs quickly and accurately.
- Worked consistently within Covid19 guidelines to ensure delivery of best practices.
- Maintained safe and compliant working environment in line with food safety regulations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
Sales Assistant
Morrisons
Various Locations, Cardiff, Nottinghamshire and London
05.2009 - 01.2018
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Addressed customer enquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Maximised sales opportunities through strategic inventory management, maintaining operational stock levels at all times and creating production budgets for items made in-store.
- Cultivated lasting working relationships by asking open-ended questions to assess and cater to individual needs.
- Provided excellent service by advising customers with up-to-date knowledge of seasonal items, special offers and new products.
Cashier
Netto
Sutton in Ashfield, Nottinghamshire
05.2007 - 05.2009
- Requested official identification for age-restricted purchases and verified details, consistently meeting strict legal standards of underage sales.
- Restocked, arranged and organised merchandise in front lanes to drive product sales.
- Processed POS transactions, including cheques, cash and card purchases and refunds.
- Educated customers on promotions to enhance sales.
- Continuously maintained up-to-date product knowledge to offer sound, professional advice to customers on promotions.
- Answered questions about store policies and concerns to support positive customer experiences.
Sales Assistant
Morrisons
Various Locations, Nottinghamshire and South Yorkshire
05.2004 - 05.2007
- Tasks performed in this role are identical to those described above during more recent employment at Morrisons.
Education
Bachelor of Science - Healthcare and Health Science
The Open University
Milton Keynes, MIK 02.2022 -
Certificate of Higher Education - Community Health and Well-being
University of South Wales
Pontypridd, RCTAccess to Higher Education - Health Care
Coleg y Cymoedd
Nantgarw, RCTA-Levels - Various
Quarrydale Academy
GCSE -
Quarrydale Academy
Skills
- Customer service
- Team player
- Team leader
- Exceptional verbal and written communication
- Methodical organisation
- Target driven
- Consistently meets deadlines
- Stock management
- Visual merchandising
- Customer relationship management
- Cash handling
- Loss prevention
- Inventory control
- Operational compliance
- Problem solving
- Store policy enforcement
Affiliations
TTRPGs, fantasy books and media, fashion history
References
References available upon request.
Timeline
Key holder
Boux Avenue
02.2025 - Current
Sales Assistant
Boux Avenue
07.2022 - 02.2025
Bachelor of Science - Healthcare and Health Science
The Open University
02.2022 -
Support Worker
Hoop Recruitment
10.2021 - 02.2022
Crew Member
McDonalds
01.2018 - 10.2021
Sales Assistant
Morrisons
05.2009 - 01.2018
Cashier
Netto
05.2007 - 05.2009
Sales Assistant
Morrisons
05.2004 - 05.2007
Certificate of Higher Education - Community Health and Well-being
University of South Wales
Access to Higher Education - Health Care
Coleg y Cymoedd
A-Levels - Various
Quarrydale Academy
GCSE -
Quarrydale Academy
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