Rebecca Mills

Streamlined administrative processes to increase department efficiency.

• Maintained accurate inventory levels with regular stock checks and order placements.
• Facilitated communication between patients, doctors, resulting in improved care delivery.
• Implemented new filing systems for enhanced record retrieval.
• Supervised reception staff duties resulting in a smooth front-desk operation.
• Completed reports on monthly healthcare activities contributing towards strategic planning efforts.
• Boosted patient satisfaction by ensuring prompt response to enquiries.
• Provided exemplary customer service, leading to high patient satisfaction rates.
• Ensured confidentiality of sensitive data through robust information management practices.
• Enhanced team productivity with diligent scheduling of staff shifts.
• Assisted in the development of office policies for streamlined operations.
• Assisted with the implementation of new software systems resulting in increased operational efficacy.
• Consistently met regulatory requirements with meticulous record keeping practices.
• Effectively coordinated medical records for ease of accessibility.
• Organised doctor schedules to optimise patient care time availability.
• Conducted thorough audits on medical supplies, ensuring adequate stock levels.
• Improved patient experience by efficiently managing appointments and queries.
• Liaised effectively between hospital departments to improve workflow efficiency.

• Completed detailed fact finds and valuations to support Independent Financial Adviser (IFA) annual reviews
• Managed all associated administrative tasks, ensuring accurate and timely documentation
• Responded to client and prospective client enquiries via phone and email
• Monitored company social media channels to identify potential leads
• Followed up on social media leads and progressed them to appointment stage

• Performing usual care navigator duties and responsibilities, including patient liaison and administrative support.

• Used SAP daily
• Contacted clients with outstanding accounts to arrange payments via phone, email, and letter.
• Monitored all outstanding accounts to ensure payments were made within agreed timescales.
• Chased outstanding accounts through various communication methods.
• Updated and monitored spreadsheets and in-house systems.
• Produced weekly, monthly, and yearly reports for senior management and company owners.
• Issued receipt letters/emails and VAT receipts once accounts were cleared.
• Dealt with all payments, ensuring they were credited to the correct account.
• Received all incoming communications and always adhered to Data Protection Act (DPA) regulations.
• Set up payment plans for clients and performed any other duties as required.
• Negotiated repayment arrangements, improving cash flow in the process.
• Monitored client's credit situation closely, mitigating risks associated with late payments.
• Streamlined debt collection processes resulting in improved financial health of the company.
• Developed strong relations with clients, fostering loyalty and trust on both ends.
• Liaised with sales department for achieving better client communication.

• Monitored all outstanding accounts to ensure timely payments.
• Chased outstanding accounts through phone, email, text, and letter.
• Updated and monitored spreadsheets and in-house systems.
• Produced reports for senior management and company owners.
• Issued receipt letters/emails and VAT receipts once accounts were cleared.
• Dealt with all payments, ensuring they were credited to the correct account.
• Received all incoming communications and adhered to DPA regulations at all times.
• Set up payment plans for clients and performed any other duties as required.

• Handled incoming calls and emails from customers.
• Processed engineers' reports and made payments.
• Made outgoing calls to customers, garages, engineers, loss adjusters, finance companies, and underwriters.
• Supported managers in delivering high-quality service with 100% accuracy.

• Set up the Rent Guarantee Claims department with two colleagues.
• Developed end-to-end processes for all rent guarantee claims.
• Chased tenants by phone, text, email, and letter.
• Completed and processed legal letters/notices.
• Kept all parties updated throughout the process.
• Collated and completed all claims files while maintaining 100% accuracy and confidentiality.
• Introduced an efficient filing system that improved document management considerably.
• Provided top-notch customer service by addressing individual concerns professionally.
• Reviewed insurance applications carefully, minimising potential errors or complications later on.
• Handled escalated client issues to achieve satisfactory resolutions promptly.
• Attended networking events to strengthen professional relations within the industry.