Summary
Overview
Work history
Education
Skills
Websites
Affiliations
References
Timeline
Generic
Rebecca Middleton

Rebecca Middleton

Wigan,United Kingdom

Summary

Offering strong organisational and communication skills with background in customer service and administrative tasks. Knowledgeable about managing schedules, handling correspondence, and supporting office operations. Ready to use and develop time management, teamwork, and problem-solving skills in an administration assistant role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

26
26
years of professional experience

Work history

Creative director

Self employed (Pawtraitsbyrebecca)
Billinge, St. Helens
2025.07 - Current

Established and managed Pawtraitsbyrebecca brand since July 2025.

Engaged with customers at artisan markets and events to facilitate order processing and payment collection.

  • Created eye-catching exhibition displays capturing target audience attention at trade shows.
  • Established brand guidelines to ensure uniformity across all platforms.
  • Transformed client visions into tangible designs bringing their concepts to life.

Community pharmacy assistant

Well Pharmacy
Billinge, Merseyside
2018.03 - 2021.05
  • Liaised with healthcare professionals for accurate prescription interpretation.
  • Handled sensitive customer data with utmost confidentiality and integrity.
  • Coordinated deliveries of prescription medications to housebound patients.
  • Promoted health awareness campaigns in local community events, increasing public knowledge on various health issues.
  • Organised shelves efficiently for easy location of products.
  • Ensured adherence to regulatory guidelines for safety and compliance purposes.
  • Advised customers on health matters, improving their knowledge and understanding of medicines.
  • Educated customers on correct use of medical devices such as blood pressure monitors.
  • Kept up-to-date records of dispensed prescriptions, ensuring proper documentation.
  • Handled queries from customers, providing fast and efficient resolutions.
  • Prepared prescription labels to assist pharmacist in dispensation duties.
  • Provided excellent customer service to promote customer loyalty.
  • Processed payments, ensuring accurate financial records.

Customer service advisor

Tesco
St Helens, St. Helens
2014.06 - 2017.09
  • Guided customers through troubleshooting process with patience and clarity.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.

Till operator

Tesco
Padstow, Cornwall
2008.05 - 2009.11
  • Helped restock shelves when not on till duties, maximising productivity.
  • Ensured customer satisfaction by handling their transactions efficiently.
  • Provided exceptional customer service by quickly scanning items and bagging purchases.
  • Maintained clean and orderly till area to enhance customer experience.

Professional nail technician

Self employed
Various
2000.04 - 2008.02
  • Applied acrylics and gel nails for a professional finish.
  • Kept up-to-date with latest industry trends, offering modern styles to clients.
  • Removed previous nail polish meticulously, preparing nails for new applications.
  • Sterilised tools, ensuring safe procedures for all clients.
  • Dealt calmly under pressure during peak hours whilst maintaining quality of workmanship.
  • Created unique nail designs to meet individual client preferences.
  • Participated in training sessions to enhance technical skill-set continuously.
  • Adhered strictly to health regulations, promoting safe practices within the salon.
  • Cultivated loyal clientele through attentive listening and personalised services.

Education

Level 5 diploma in office administration. - Business

Uk Professional Development Academy
Online
2025.04 - 2025.06

Level 7 Diploma in Business Administration - Business

Uk Professional Development Academy
Online
2025.06 - 2025.09

Level 7 Diploma in Admin, Secretarial & PA. - Business

Uk Professional Development Academy
Online
2025.10 -

NVQ Level 3 - Pharmacy assistant

Buttercups
Work based/online
2018.03 - 2018.09

NVQ Level 3 - Nail enhancements

Creative Nail Academy
Cardiff
1999.06 - 1999.09

11 GCSES Pass B - D -

Cardinal Newman RC Comprehensive School
Pontypridd, Rhondda Cynon Taf
1996.04 - 1996.06

Skills

  • Persuasive presentation
  • Visual arts technique
  • Artistic sensibility
  • Innovative mindset
  • Healthcare consultancy
  • Drug stock control
  • Over-The-Counter medication advice
  • Narcotics storage regulation compliance
  • Prescription verification accuracy
  • Patient safety awareness
  • Customer Service
  • Order processing
  • Tactful communication
  • Calm under pressure
  • Conflict Resolution
  • Positive attitude
  • Outgoing and enthusiastic
  • Attentive listening
  • Upholding professional ethics

Affiliations

  • Accomplished artist. I love drawing and reading. Aswell as walking my dogs!

References

References available upon request.

Timeline

Level 7 Diploma in Admin, Secretarial & PA. - Business

Uk Professional Development Academy
2025.10 -

Creative director

Self employed (Pawtraitsbyrebecca)
2025.07 - Current

Level 7 Diploma in Business Administration - Business

Uk Professional Development Academy
2025.06 - 2025.09

Level 5 diploma in office administration. - Business

Uk Professional Development Academy
2025.04 - 2025.06

Community pharmacy assistant

Well Pharmacy
2018.03 - 2021.05

NVQ Level 3 - Pharmacy assistant

Buttercups
2018.03 - 2018.09

Customer service advisor

Tesco
2014.06 - 2017.09

Till operator

Tesco
2008.05 - 2009.11

Professional nail technician

Self employed
2000.04 - 2008.02

NVQ Level 3 - Nail enhancements

Creative Nail Academy
1999.06 - 1999.09

11 GCSES Pass B - D -

Cardinal Newman RC Comprehensive School
1996.04 - 1996.06
Rebecca Middleton