Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Menzies

Falkirk,Stirling

Summary

Hard-working with strong organisational skills, achieving company goals through exceptional planning and prioritisation. Excellent communication skills and extensive experience working with clients and partners. Exceptional technical skills and commitment to accurate record-keeping and inventory, a strong team player but also happy working alone. Thrives in fast-paced environments and able to grasp new concepts quickly.

Overview

9
9
years of professional experience

Work History

TAR Technical Co-Ordinator

INEOS / Morsons
Grangemouth, Falkirk
07.2022 - Current
  • Organised, filed and stored electronic and physical files to maximise traceability.
  • Oversaw database to maintain updated records and accuracy.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Scheduled and confirmed appointments for entire management team.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Well versed in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Organised and maintained filing systems for accessibility and orderliness.
  • Organising various orientation and induction sessions for new employees.

Asset / TAR Administrator

INEOS / Morsons
Grangemouth, Falkirk
11.2019 - 12.2021
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Oversaw database to maintain updated records and accuracy.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.
  • Provided printing, photocopying scanning support to colleagues.
  • Kept and maintained accurate filing system for preservation of office information.
  • Organised travel and accommodations arrangements within assigned budgets.
  • Organised tasks by level of urgency and importance to make best of use time and resources.
  • Helped coordinate appointments for occupational health services.

Pension Customer Associate

Prudential / Capita
Stirling
08.2015 - 10.2019
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained detailed client records, updating and amending on regular basis.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Optimised customer experience by tailoring responses to individual needs.
  • Logged customer communications for complete service records.

Education

SVQ Level 2 - Haidressing

Forth Valley College
Stirling

Scottish Qualifications Certificate - Art & Design

West Lothian College
Livingston, West Lothian

Scottish Qualifications Certificate - Secondary School Standard Grades

Bathgate Academy
West Lothian

Skills

  • Document retrieval
  • Inventory control
  • File and data retrieval systems
  • Office equipment maintenance
  • Microsoft Word expertise
  • Transmitting files
  • Stationery control
  • Microsoft Office
  • Customer care
  • Inbound call management
  • Complaint handling
  • Customer data entry
  • Service knowledge
  • GDPR compliance knowledge
  • Resolving issues
  • Organisational skills
  • Bluebeam
  • Go Technology
  • Maximo
  • Plant shutdown experience (KG 2021 & Polymers 2023)

Timeline

TAR Technical Co-Ordinator

INEOS / Morsons
07.2022 - Current

Asset / TAR Administrator

INEOS / Morsons
11.2019 - 12.2021

Pension Customer Associate

Prudential / Capita
08.2015 - 10.2019

SVQ Level 2 - Haidressing

Forth Valley College

Scottish Qualifications Certificate - Art & Design

West Lothian College

Scottish Qualifications Certificate - Secondary School Standard Grades

Bathgate Academy

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Rebecca Menzies