Rebecca McNaughton
Lawley,Telford and Wrekin
Summary
Detail-Oriented Administrative Professional experienced in registration processing and data entry. Achieved regulatory compliance and enhanced operational efficiency through strong organisational skills and mastery of electronic filing systems and MS Office Suite. Focused on maintaining data confidentiality while delivering exceptional customer service and accurate document management.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
Work history
Registration Officer
Land Registry
Telford, Shropshire
2017.01 - 2026.02
- Handled high volumes of paperwork efficiently reducing backlog significantly.
- Updated client records accurately resulting in better tracking of their progress.
- Kept abreast with legal regulations maintaining compliance at all times.
- Liaised between clients and superiors for effective communication.
- Managed internal and external correspondence professionally upholding company reputation.
- Operated multiple computer systems simultaneously, quickening response time.
- Enhanced customer satisfaction by providing timely and accurate information.
- Delivered excellent customer service leading to increased client satisfaction rates.
- Handled sensitive information responsibly preserving client trust.
- Collaborated effectively in team meetings, fostering open communication and problem-solving skills.
Business Systems Administrator
Stadco
Telford , Shropshire
2014.09 - 2015.05
- Processed customer orders efficiently, ensuring timely delivery and accuracy.
- Resolved customer issues, leading to improved satisfaction and loyalty.
- Ordered car parts using excel spreadsheets and coordinated with factory to ensure timely availability.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect and friendliness while assisting team members.
- Displayed energy and enthusiasm in fast-paced environment.
- Consistently arrived at work on time and ready to start immediately.
Employment Support Assistant
Shropshire Council
Telford, Shropshire
2012.10 - 2014.04
- Scheduled appointments, fostering efficient time management within the team.
- Managed incoming calls, ensuring prompt response and resolution.
- Resolved client queries, contributing to overall customer satisfaction.
- Provided support during training sessions; facilitated smoother onboarding process for new employees.
- Coordinated staff schedules, resulting in increased productivity.
- Streamlined communication for improved team collaboration.
- Collaborated with departments to enhance procedures and reduce workflow redundancy.
- Managed resources effectively to support smooth operations.
- Organised necessary paperwork for meetings; supported efficient decision-making processes.
- Entered data accurately into company systems; maintained up-to-date records.
- Photocopied and printed documents for presentations and reports.
Education
A-Levels - English Language and Literature
New College
Telford 2009.09 - 2012.09
A-Levels - Communication Studies
New College
Telford 2009.09 - 2012.09
A-Levels - Psychology
New College
Telford 2009.09 - 2012.09
A-Levels - Media Studies
New College
Telford 2009.09 - 2012.09
Skills
- Registrations processing
- Data entry proficiency
- Electronic filing system
- Computerised record keeping
- Document filing systems
- MS office suite mastery
- Customer relationship management systems
- Appointment scheduling
- Time management expertise
- Deadline adherence
- organisational understanding
- Administrative competence
- Information recording
- Data input
- Data confidentiality
- Professionalism and courteous demeanour
- Telephone etiquette
- Empathetic listener
- Computerised record keeping
- Use of photocopy equipment
Affiliations
- I love to read about anything and everything. I absolutely love movies and who can't beat a good binge of a trashy TV show on Netflix. I like days out to the beach or woods with a waterfall. I also love walking my sausage dog around the lake.
Languages
English
Beginner
References
References available upon request.
Timeline
Registration Officer
Land Registry
2017.01 - 2026.02
Business Systems Administrator
Stadco
2014.09 - 2015.05
Employment Support Assistant
Shropshire Council
2012.10 - 2014.04
A-Levels - English Language and Literature
New College
2009.09 - 2012.09
A-Levels - Communication Studies
New College
2009.09 - 2012.09
A-Levels - Psychology
New College
2009.09 - 2012.09
A-Levels - Media Studies
New College
2009.09 - 2012.09