Rebecca Mckeown
Blyth,Northumberland
Summary
Dedicated professional with a strong foundation in social care, demonstrating excellent communication skills, empathy, and sensitivity. Adept at motivational interviewing and updating care plans and records while maintaining confidentiality. Known for attention to detail, conflict resolution, and a calm demeanour in high-pressure situations. Committed to providing exceptional customer service with a flexible and well-presented approach. Career goal: To leverage interpersonal communications and responsive listening skills to enhance client well-being and support within the social care sector.
Compassionate professional focused on providing exceptional support to individuals with disabilities. Achieves positive outcomes through tailored care plans and empathetic communication. Skilled in fostering independence and enhancing quality of life.
Overview
38
38
years of professional experience
2003
2003
years of post-secondary education
Work History
Receptionist
Ponteland High School
09.2024 - 10.2024
- Liaising with parents, Professionals, teachers and children
- Answering phone enquires
- Booking meeting rooms
- Administer medication to Pupils
- Safeguarding
- Being first point of call
- First Aid course
- Managed office calendar, set new appointments and assisted with arrangements.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed phone calls, resulting in effective communication flow within the company.
- Acted as first point of contact for wide range of personnel.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Completed data entry tasks whilst adhering to strict deadlines.
Customer Service Adviser
British Telecom
04.2022 - 08.2024
- Offered detailed advice on product and service benefits
- Offered prompt solutions
- Handled requests with friendly, knowledgeable service
- Maintained accurate knowledge of current services to provide informative customer advice.
- Boosted customer satisfaction by providing empathetic and efficient service.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Utilised CRM systems effectively to manage client relations.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Established positive customer rapport using multiple communication channels.
Scheme Manager
Anchorhanover Independent Living
02.2004 - 12.2022
- Recruit, train and supervise staff
- Set and manage budgets
- Use data to monitor and improve services
- Make sure regulations are followed
- Work with clinical staff and other professionals
- Ensuring well being of tenants and staff
- Updated tenants’ records with accurate information
- Gathered resident feedback to improve performance evaluations and highlight possible improvement opportunities.
- Acted as primary contact to field and resolve tenant and visitor queries.
- Established effective lines of communication, improving transparency between management and tenants.
- Confirmed housing scheme safety and security in line with national guidelines.
- Coordinated welfare programmes and care services for elderly patients.
- Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
- Provided high quality, responsive service to tenants across varied housing services.
Student Nurse and Registered General Nurse
The Grampian health board
Aberdeen, Grampian
10.1986 - 01.1997
- Responsibilities were extensive
- Collaborated closely with other nurses on the ward; fostered a supportive work environment conducive for swift patient recovery times.
- Assisted patients with daily activities such as eating, bathing, promoting independence where possible.
- Ensured safe environment with regular cleaning and sterilisation of equipment.
- Responded to emergency situations quickly within appropriate procedures.
- Implemented and updated treatment plans in collaboration with doctors.
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
- Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Tracked and addressed patient pain levels, helping promote healing by minimising discomfort.
Education
Diploma of Higher Education - Counselling
Sunderland college
Scottish Qualifications Certificate - English higher
Ellon academy
Ellon, AberdeenshireGCSEs - Food & nutrition, art, biology
Ellon Academy
Ellon, AberdeenshireScottish Qualifications Certificate - English, maths, German, geography
Ellon Academy
Ellon, AberdeenshireSkills
- Excellent communication skills
- Listening Skills
- Empathy and sensitivity
- Holistic
- Attention to detail
- People skills
- Motivational interviewing
- Updating care plans and records
- Confidentiality
- Conflict resolution
- Self-Care
- Well-presented
- Flexible
- Customer service orientation
- Calm demeanour
- Interpersonal communications
- Social care
- Time efficiency
- Responsive listening
Additional Information
From 10/01/86 to 01/31/97, I was a student nurse and Registered general nurse at The Grampian health board in Aberdeen, Grampian where my responsibilities were extensive.
Custom
Available on request
References
References available upon request.
Timeline
Receptionist
Ponteland High School
09.2024 - 10.2024
Customer Service Adviser
British Telecom
04.2022 - 08.2024
Scheme Manager
Anchorhanover Independent Living
02.2004 - 12.2022
Student Nurse and Registered General Nurse
The Grampian health board
10.1986 - 01.1997
Scottish Qualifications Certificate - English higher
Ellon academy
GCSEs - Food & nutrition, art, biology
Ellon Academy
Scottish Qualifications Certificate - English, maths, German, geography
Ellon Academy
Diploma of Higher Education - Counselling
Sunderland college
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