Rebecca Manson-Puchaux
Virtual Assistant
Summary
Hard working and self motivated virtual assistant with 10+ years experience in customer service, people and office management, recruitment, marketing strategy and social media management. Able to focus without supervision and from an at home environment.
Overview
8
8
years of professional experience
Work History
Area Marketing Manager
Dishoom
London
09.2018 - 04.2023
- Created localised marketing strategies for five regions across the UK
- Writing SEO optimised copy for email marketing, landing pages and recruitment campaigns
- Assisting with content creation and on photoshoots
- Managed team of six local marketing managers across the United Kingdom, including arranging their diaries
- Worked alongside Brand Marketing and Events Managers to ensure all seasonal activations and events are carried out successfully, and all learnings are taken on board for future
- Being key point of liaison with operations and guest services teams: attending meetings, providing updates and reporting on progress against goals and targets
- Managed entire customer service help forum during lockdown while launching new products
- Acted as the go-to for all customer-facing restaurant tech – POS, reservations, wifi etc
- Aware of how to get insights needed from these tools as well as ensuring they're providing a fantastic customer experience
- Managed social media responses across Twitter, Instagram, Facebook and TikTok
General Manager
El Gato Negro
Manchester
02.2017 - 09.2018
- Managed a team of 40 across all front of house departments
- Solely responsible for recruitment; creating job advertisements, managing the inbox and triagingapplications and then carrying out interviews
- Worked closely with business owner and the board to ensure the brand standards were always met atthis award-winning restaurant
- Became a brand ambassador; representing the business around the city at variousevents/exhibitions and industry awards
- Worked closely with marketing and social media manager to ensure tone of voiceand corrected messaging ran throughout
- Curated in house and external events
- Created and maintained successful client and supplier relationships
- Responsible for submitting weekly payroll correctly to ensure all team members werepaid accurately and in a timely fashion
- Managed appointments and booked meetings with new and existing suppliers
Assistant General Manager
New World Trading Company
02.2015 - 02.2017
- Various UK locations
- Key Qualifications & Responsibilities:
- Worked across Britain in a total of seven of our units to support the management teams
- Developed my skills to a point that I was first in command in the General Manager's absence
- Managed all end of week accounts, profit and loss accounts and weekly stock reports in liquor and food
- Managed team of 40+ employees
- Fully responsible for recruitment including creating job advertisements, managing the inbox, triaging applications and carrying out interviews
- Managed stock takes and ordering of stock
Education
MA - English Literature and Language
Glasgow University
09.2005 - 05.2009
Skills
Adherence to Deadlines
Multitasking
Office Software (Word, Excel, Google Docs)
Copywriting
Proofreading
Excellent Verbal and Written English
People & Diary Management
Marketing Strategy Development
Market Research
Social Media Management & Marketing
SEO Optimisation
Email Marketing
CRM
Data Analysis
Computer Skills
Timeline
Area Marketing Manager
Dishoom
09.2018 - 04.2023
General Manager
El Gato Negro
02.2017 - 09.2018
Assistant General Manager
New World Trading Company
02.2015 - 02.2017
MA - English Literature and Language
Glasgow University
09.2005 - 05.2009