Rebecca Macnair
Glasgow
Summary
Dynamic and personable waitress with three years of experience in fast-paced hospitality environments. Adept at providing exceptional customer service, managing multiple tables, and collaborating with kitchen staff to ensure a seamless dining experience. Known for building rapport with customers and maintaining a positive atmosphere, I am eager to bring my strong work ethic and passion for hospitality to a busy restaurant in the heart of Glasgow.
Overview
3
3
years of professional experience
Work History
Food server
Gianni's Fish and Chip Shop
Greenock, Inverclyde
09.2022 - Current
- I work Fridays and Saturdays at Gianni's bustling Fish and Chip Shop, this is fast paced work and it's very rewarding.
- I am always working with my colleagues as a team to provide a friendly and courteous service.
- Managed order taking and food delivery, ensuring accuracy and timely service to maintain customer satisfaction.
- Greeted customers pleasantly and professionally, from arrival to departure.
- We recently merged with another chip shop and I helped train up our new staff members, promoting our health and hygiene standards.
- Listened to guest complaints and worked with kitchen staff as well as management to promptly resolve issues.
- I wipe down and sanitise surfaces, clean the food cabinets and ensure we are working in a safe and clean environment.
Waitress
Barbours and Sons Ltd
Dumfries, Dumfries and Galloway
09.2021 - 08.2022
- Barbours cafe is an extremely busy breakfast and lunch place in Dumfries town centre.
- I thoroughly enjoyed getting to know regulars and warmly greeted guests upon arrival.
- Maintained an excellent level of service in our demanding restaurant environment.
- I was able to memorise 30+ menu items and increase my knowledge of beverages including all types of teas and coffees.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- I remained polite and professional under all circumstances.
- I trained up new staff members before leaving the company, making sure to emphasise food safety and upholding high standards of service.
- I was also in charge of cleaning after every shift. Keeping our dry store, fridges and staff rooms in pristine condition.
Education
Dumfries Academy
08/2016 - 05/2022
Master of Science - Physics
University of Glasgow
09/2022 - 08/2024
Skills
- Communication
- Public Speaking
- Problem Solving
- Cash handling
- Mathematic Skills
- Time Management
Hobbies
- Dancing - Ballet, Jazz and Tap
- Running
- Travelling
- Gardening
- Learning Spanish and Italian
Timeline
Food server
Gianni's Fish and Chip Shop
09.2022 - Current
Waitress
Barbours and Sons Ltd
09.2021 - 08.2022
Dumfries Academy
08/2016 - 05/2022
Master of Science - Physics
University of Glasgow
09/2022 - 08/2024
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