Rebecca Lowe

Role Purpose:
To lead and manage client relationships across a defined region, delivering tailored financial solutions to commercial clients. The Regional Relationship Manager acts as a strategic advisor, ensuring high levels of client satisfaction, retention, and growth while aligning with the bank’s commercial objectives.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key commercial clients across the region.
  Serve as the primary point of contact for financial advice, product solutions, and service delivery.
  Understand clients’ business models, financial needs, and strategic goals.
  
• Business Development: Identify and pursue new business opportunities within the region.
  Collaborate with internal teams to cross-sell banking products and services.
  Drive revenue growth through strategic client acquisition and retention.
  
• Portfolio Oversight: Manage a portfolio of commercial clients, ensuring profitability and risk mitigation.
  Monitor credit exposure and ensure compliance with lending policies.
  Conduct regular portfolio reviews and client health checks.
  
• Regional Strategy & Leadership:Contribute to regional business planning and strategy execution.
  Represent the bank at regional events, industry forums, and networking opportunities.
  Mentor and support junior relationship managers and assistants.
  
• Risk & Compliance :Ensure all client interactions and transactions comply with regulatory standards.
  Maintain accurate records and documentation in line with audit requirements.
  Proactively identify and manage risks within the portfolio.
  

Role Purpose:
To support Relationship Managers in delivering high-quality service to commercial clients, assisting with portfolio management, client onboarding, and day-to-day relationship activities. The Assistant Relationship Manager plays a key role in ensuring operational efficiency and enhancing client satisfaction.

• Client Support: Assist in managing client relationships by preparing meeting materials, handling queries, and ensuring timely follow-up.
  Support client onboarding, including documentation, KYC checks, and account setup.
  Maintain accurate client records and update CRM systems.
  
• Portfolio Management: Monitor client portfolios for changes in activity, risk indicators, and renewal dates.
  Prepare credit applications, financial reviews, and lending documentation under guidance.
  Track and report on portfolio performance and client engagement metrics.
  
• Operational Efficiency: Coordinate with internal departments (e.g., credit, compliance, operations) to ensure smooth service delivery.
  Help manage workflow and deadlines for Relationship Managers.
  Ensure compliance with internal policies and regulatory requirements.
  
• Business Development Support: Assist in identifying cross-sell opportunities and preparing proposals.
  Conduct market and client research to support strategic initiatives.
  Help organize client events, presentations, and networking activities.
  
• Experience in banking, financial services, or client-facing roles.
• Strong organisational and administrative skills.
• Good understanding of commercial banking products and services.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and CRM systems.

Role Purpose:
To provide expert financial guidance and personalized banking solutions to individual clients, while supporting branch performance and mentoring junior staff. The Senior Personal Banker plays a key role in deepening client relationships, driving sales, and ensuring exceptional service delivery.

• Client Relationship Management: Build and maintain strong relationships with personal banking clients.
  Conduct financial reviews to understand client needs and recommend appropriate products and services.
  Act as a trusted advisor for savings, lending, investments, and everyday banking.
  
• Sales & Business Development: Proactively identify opportunities to grow the client base and deepen existing relationships.
  Achieve individual and branch sales targets through effective product promotion and cross-selling.
  Support marketing campaigns and community engagement initiatives.
  
• Operational Excellence: Ensure all transactions and client interactions comply with regulatory and internal standards.
  Maintain accurate records and documentation for audits and compliance.
  Assist with branch operations, including cash handling, account opening, and service delivery.
  
• Team Leadership & Mentoring: Support and coach junior bankers and customer service staff.
  Share best practices and contribute to a positive team culture.
  Lead by example in delivering outstanding customer service.
  
• Risk & Compliance: Conduct due diligence and KYC checks during client onboarding.
  Monitor for suspicious activity and escalate concerns appropriately.
  Stay up to date with regulatory changes and internal policies.