Rebecca Kyprianou
Bournemouth,England
Summary
Skilled professional with over 15 years in the insurance industry, consistently achieving company objectives. Expertise in fraud investigations, collaborating effectively with internal teams and external partners. Strong understanding of laws and compliance requirements, coupled with exceptional fact-finding abilities. Demonstrated resilience and empathy in challenging situations, complemented by excellent time management and organizational skills.
Overview
8
8
years of professional experience
Work history
Claims Crime Prevention Consultant
Allianz Insurance
Bournemouth, England
02.2018 - Current
- Undertake detailed and proactive investigations to prevent and detect insurance claims fraud
- Identify and investigate linked and organised cases
- Identify and highlight specific fraud trends or companies
- Capture and highlight relevant concerns and record this information accurately.
- Carry out Intel searches and evaluate this data
- Implement a wide range of relevant investigative techniques including instruction of suppliers to maximise the identification and repudiation of fraud while minimising any adverse impact upon customer experience, financial spend and company reputation.
- Identify a target for disruption to enable enforcement action.
- Secure any relevant witnesses statements and preserve evidence
- Liaise with law enforcement and external industry bodies
- Responsible for complying with all internal, regulatory and statutory standards and controls, so that the requirements of the Group and regulatory bodies are met.
- Manage a caseload efficiently and effectively.
- Support Fraud awareness by engaging with other departments and providing technical support
- Update and maintain the case management system database and any other fraud software applications as directed
- Manage litigation and ensure cases are progressed in a effective, timely and cost effective manner
- Manage complaints and responsible for maintaining contact with customer's through the complaint procedure
Education
NVQ Level 2 - Business and Administration
Bournemouth and Poole College
Poole /2005 - /2006
GCSEs - Business Studies, English, Photography, Maths, Art, History, Science
Glenmoor School
Bournemouth /2000 - /2005
Skills
- Excellent knowledge on claim and policy fraud
- Strong analytical and critical thinking skills
- Great fact-finding abilities
- Strong written and verbal communication skills
- Excellent time management and organisational skills
- Adaptable and resilient
- Empathetic
- Able to handle challenging situations
- Understanding of relevant laws, regulations, and compliance requirements applicable to the organisation
Experience in:-
- Conducting thorough fraud investigations
- Dealing with solicitors, external companies, suppliers and other internal departments
- Vishing Reports
- Referrals to Regulators
- Conducting audits on suppliers and providing feedback
- Involvement in a Data Theft investigation
Accomplishments
Nominated for Women In Insurance Awards 2024
Numerous years of overperforming ratings
Rare invitation for dinner with the business executive's for achieving highest rating
Affiliations
- Away from work I enjoy family time with my partner and two young children. I am always willing to get involved in volunteer opportunities where possible
Timeline
Claims Crime Prevention Consultant
Allianz Insurance
02.2018 - Current
NVQ Level 2 - Business and Administration
Bournemouth and Poole College
/2005 - /2006
GCSEs - Business Studies, English, Photography, Maths, Art, History, Science
Glenmoor School
/2000 - /2005