Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Rebecca Khan

Cleckheaton ,West Yorkshire

Summary

My background is Dental Nursing and dental Reception.

I am professional, honest and always work with integrity and have a good work ethic.

I have excellent communication skills and can remain calm in challenging situations than may arise.

I am very conscientious and strive to provide the best care and service possible.

I can work as part of a team or alone and always endeavour to maintain a positive attitude and mindset to be part an excellent work environment and wonderful customer experience.

Overview

17
17
years of professional experience

Work History

Dental Nurse

Self Employed
, West Yorkshire
01.2017 - 08.2023
  • Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
  • Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
  • Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
  • Worked with dentists in developing and implementing personalized care plans for dental patients.
  • Maintained accurate medical and dental records by documenting important patient data in Software.
  • Educated patients on proper oral hygiene and nutrition and provided instructions for brushing, flossing and other preventive care.
  • Improved and developed knowledge through continuing education courses and seminars.

Dental Receptionist

Langley Dental Practice
Middleton, Greater Manchester
11.2006 - 03.2016
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped patients complete necessary medical forms and documentation.
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.
  • Received and routed laboratory results to correct clinical staff members.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

NVQ Level 3 In Dental Nursing - Dentistry (Pre-Dentistry)

Oldham College
Oldham
12.2005

Advanced Health And Social Care - Health And Social Care

St Cuthberts
Rochdale
06.2002

Skills

Dental charting

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dental Nurse

Self Employed
01.2017 - 08.2023

Dental Receptionist

Langley Dental Practice
11.2006 - 03.2016

NVQ Level 3 In Dental Nursing - Dentistry (Pre-Dentistry)

Oldham College

Advanced Health And Social Care - Health And Social Care

St Cuthberts

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Rebecca Khan