Rebecca Khan
Cleckheaton ,West Yorkshire
Summary
My background is Dental Nursing and dental Reception.
I am professional, honest and always work with integrity and have a good work ethic.
I have excellent communication skills and can remain calm in challenging situations than may arise.
I am very conscientious and strive to provide the best care and service possible.
I can work as part of a team or alone and always endeavour to maintain a positive attitude and mindset to be part an excellent work environment and wonderful customer experience.
Overview
17
17
years of professional experience
Work History
Dental Nurse
Self Employed
, West Yorkshire
01.2017 - 08.2023
- Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Maintained accurate medical and dental records by documenting important patient data in Software.
- Educated patients on proper oral hygiene and nutrition and provided instructions for brushing, flossing and other preventive care.
- Improved and developed knowledge through continuing education courses and seminars.
Dental Receptionist
Langley Dental Practice
Middleton, Greater Manchester
11.2006 - 03.2016
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
NVQ Level 3 In Dental Nursing - Dentistry (Pre-Dentistry)
Oldham College
Oldham 12.2005
Advanced Health And Social Care - Health And Social Care
St Cuthberts
Rochdale 06.2002
Skills
Dental charting
Patient safety proficiency
Preventive oral health education
Medical office administration
Interpersonal Communication
First Aid/CPR
[Type] Software Proficiency
Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dental Nurse
Self Employed
01.2017 - 08.2023
Dental Receptionist
Langley Dental Practice
11.2006 - 03.2016
NVQ Level 3 In Dental Nursing - Dentistry (Pre-Dentistry)
Oldham College
Advanced Health And Social Care - Health And Social Care
St Cuthberts