Rebecca Johnson

• Responsible for overseeing all planned and reactive maintenance and remedial works. Completed to a high standard, in full compliance with current health and safety legislation and within established annual budgets.
• Managing and coordinating contractors and signing off completed works.
• Completing daily checks to ensure buildings remain safe and secure while maintaining accurate records in line with internal procedures.
• Thorough understanding of importance of health and safety and significant experience in managing challenging and emergency situations that may arise.
• Built and maintained professional relationships with clients - the residents, their families and local authorities to ensure excellence in customer satisfaction.
• Assisting in the sales and rentals of properties with partner company Retirement Homesearch. Welcoming new residents and helping them to settle in.
• Annual internal E learning courses completed covering a wide variety of Health and safety training including Legionella, Fire safety awareness, management of contractors, RIDDOR.

• Successfully ran my own retail business within the health and wellness market managing sales, inventory, customer service and financial operations from home, around three children.
• Maintained a strong customer base by providing exceptional customer care through personalised recommendations and product knowledge.
• Developed sales strategies to increase customer engagement and repeat business.
• Updated online platforms daily to increase sales and profitability.
• Managed cash flow, record keeping and basic financial reporting.

• Managed day to day store operations ensure smooth, efficient and compliant business performance.
• Led, trained and motivated tea to achieve sales targets and deliver excellent customer service.
• Oversaw sales performance, monitored KPI's and implemented strategies to drive revenue growth.
• Handled inventory management, including stock ordering, replenishment and loss prevention.
• Ensured compliance with company policies, health and safety regulations and operational standards.
• Addressed customer enquiries and resolved complaints professionally to maintain high satisfaction levels.
• Conducted staff scheduling, performance reviews and recruitment as required.
• Prepared sales reports and analysed trends to support business planning and decision making.
• Implemented visual merchandising standards to enhance product presentation and customer experience.
• I

Only within this position a few months as I was offered the store manager position at the independent store in Solihull.

• Same role as above.

• Supporting the manager in overseeing daily operations and ensuring smooth business performance
• Supervised, trained and motivated team members to meet productivity, sales and service targets.
• Providing exceptional customer service, resulting in 100% mystery shop results.
• Acted as a key point of contact during shifts, handling customer enquiries and resolving customer issues effectively in the absence of the manager.
• Assisted with staff scheduling, stock levels and inventory control.
• Open and closed the concession as required, including cash handling and end of day reconciliations.
• Supported sales initiatives and visual merchandising standards.

• Provided excellent customer service by assisting customers with product selection and enquiries.
• Maintained high standards of visual merchandising and store presentation
• Operated tills, processed cash and card payments. Handled returns and exchanges accurately.
• Replenished stock to ensure product availability and increase sales potential.
• Worked collaboratively with team members to maintain a positive sales environment.
• Followed company policies, procedures ad health and safety guidelines.

• Responsible for the open and close of the store on a Sunday.
• Assisting management in supervising the team, delegating tasks and maintaining productivity.
• Managed stock levels, replenishing merchandise and assisted with inventory control.
• Trained new staff on store procedures, customer service and operational responsibilities.