Compassionate and driven, committed to delivering a high standard of client service and supporting staff and volunteers in their roles. Demonstrates strong communication and organisational skills, fostering collaborative relationships and overseeing daily operations of the charity successfully. Eager to contribute to positive change and support communities through my leadership role.
Overseeing the daily running, the ongoing development and the direction of the charity in line with its values, vision and mission.
Using counselling skills to provide help to clients experiencing an unplanned pregnancy (crisis management support) or pregnancy loss (grief support).
Overseeing the daily running of the helpline, supporting volunteers and ensuring consistency in quality and service delivery.
Making key decisions about the charity's strategy and plans and reviewing policies on an annual basis.
Using counselling skills to provide help to clients experiencing an unplanned pregnancy (crisis management support) or pregnancy loss (grief support).
Preparing, organising and storing information, dealing with queries on the phone and by email and greeting visitors at reception.
Preparing session plans, providing a clear delivery of image's Pregnancy Counselling Skills course and giving constructive feedback.
Overseeing the provision of donated baby clothes and equipment to clients.
Preparing and delivering lessons to adult and younger learner groups at Elementary to Advanced level to improve students' overall language proficiency and to prepare them for English language examinations.
Preparing and delivering lessons at Elementary to Advanced level to small groups of adults improving students' overall language proficiency.
Preparing and delivering lessons to young adults at Elementary to Advanced level to improve students' overall language proficiency and to prepare them for English language examinations.
Preparing and delivering lessons to adults at Elementary to Advanced level to improve students' overall language proficiency and to prepare them for English language examinations.
Assisting elderly service users with personal care tasks as well as cleaning and serving meals (weekend and holiday work).
Supporting staff with various tasks including looking after young children and helping school age girls in their studies and activities.
Looking after young children in a children's home.