Summary
Overview
Work history
Education
Skills
Timeline
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Rebecca Ireland

Caerphilly

Summary

I can deliver projects and priorities within targeted timeframes through tactical planning, I am also a talented sales analyst with a 17 year career within Creditsafe.

I am highly knowledgeable, and have a willingness to take on added responsibilities to meet company goals, also I am a detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work history

Internal Analytics Co-Ordinator

Creditsafe
Cardiff
11.2021 - Current
  • Generated insights through stakeholder engagement, collating and applying recommendations.
  • Identified issues and communicated insights and recommendations to key decision-makers.
  • Managed tech team backlog with weekly strategy meetings to get updates on current projects.
  • Met deadlines that reports needed to be live within.
  • Set up workspaces for the entities to view available reports.
  • Ensured that reports were developed and rolled out as smoothly as possible and was involved with all aspects of creating the report.
  • Created guides for the reports.
  • Did a Agile8 course to become a product owner so that I could ensure everything was done correctly and delivered to the best of my ability.

Sales Reporting Analyst

Creditsafe
01.2018 - 11.2021
  • Coordinated and delivered monthly, quarterly performance reviews, half-year reviews for group sales entities.
  • Supported the internal Mayaa system that was in use, adding users, maintaining access, helping with any problems with figures showing in sales and making sure they were the correct reflection of the month preformance.
  • Sent out a daily DSR email to the group outlining the group performance for the previous day. Where they were in regards to target and where they needed to be.
  • Analysed preformance on group, entity, team and per person level. KPI's etc
  • Analysed usage, renewals, terminations, winback sales, new business, leads converted into sales across the group.
  • Pinpointed where things could be improved and implement a plan to put into action.
  • Travelled to entities to help put plans into action and help the entity improve performance in key areas.
  • Went back and forth to NL specifically to help improve monthly target performance and came up with a plan with them on how to best move forward. Whilst working closely with them I also analysed their stats on a monthly basis personally for them.


CRM Co-ordinator

Creditsafe
Caerphilly
10.2014 - 12.2018
  • Managed calendar for multiple CRM staff, tracking progress and reporting results.
  • Processed sales for CRM Field.
  • Ensured contracts were correct when dealing with bespoke data and any integration.
  • Monthly reports on performance of the CRM department.
  • Distributed leads to field members.
  • Set up salesforce integration and trained users.
  • Created upsell reports for CRM for the end of each month to help teams hit targets.
  • Attended events such as the MGI conferences.
  • Worked with customers to resolve any disputes within the contract.
  • Helped fix any bugs with integrated customers.
  • Sent over commission and bonus information to accounts every month.
  • Settled end of month sales logs with accounts.

PA Renewals Co-ordinator

Creditsafe
Caerphilly
01.2010 - 09.2014
  • Processed sales.
  • Booked meetings and maintained contact with customer from time of booking to the appointment date.
  • Attended appointments with sales people.
  • Actively involved in planning events e.g. taking customers to Ascot, 3D launch, strategy days.
  • Dealt with contracts, ensuring that we had the correct paperwork and keeping record of them.
  • Setting up salesforce.
  • Setting up bespoke requirements e.g. bespoke monitoring, marketing info, prospects info etc.
  • Customer service. Liaised with customers to resolve enquiries and billing questions and to deliver accurate service questions.
  • Kept sales logs, including recording commission and bonuses, entity splits.
  • Analysed monthly performance to targets, terminations, renewals, retention etc on team level and per person.

PA New Business Co-ordinator

Creditsafe
Caerphilly
01.2009 - 12.2010
  • Kept sales logs & submitted to accounts at the end of every month.
  • Processed sales, including and cancellations and renegs needed.
  • Help set up the appointment setting team on new business.
  • Monitored the progress of the appointment setting team and analysed performance against targets put in place both number of apps booked & £ target.
  • Analysed performance of new business staff members for both targets and appointments,
  • Dealt with set up of bespoke deals.

Administrator

Creditsafe
Caerphilly
01.2007 - 12.2010
  • Organised physical files and digitised records to support ease of access.
  • Processed sales for both New business and CRM.
  • Matched sales figures at the end of each day with the CRM and New Business departments to ensure all figures recorded and processed matched at the end of each day.
  • Tested new systems that were being implemented for the processing of sales, renegs, cancellations.
  • Typed up guides on how to use the new systems.

Sales Executive

Creditsafe
Caerphilly
07.2006 - 12.2007
  • Effectively handled customer meetings, sales calls.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Fostered positive relationships with future customers to enhance loyalty and retention.
  • Worked for New Business and Winback teams.

Education

A-Levels -

Bedwas High School
Caerphilly

GCSEs -

Bedwas High School

Skills

  • Process improvements
  • Data analysis
  • Strategic planning
  • Team oversight
  • Agile project management training
  • Stakeholder management
  • Deadline management
  • Administrative skills
  • Task delegation
  • Client relationship building
  • Project assistance
  • Logical reasoning
  • Excel proficiency
  • Coordination
  • Reporting and documentation
  • Event coordination
  • Ability to prioritize
  • Report writing

Timeline

Internal Analytics Co-Ordinator

Creditsafe
11.2021 - Current

Sales Reporting Analyst

Creditsafe
01.2018 - 11.2021

CRM Co-ordinator

Creditsafe
10.2014 - 12.2018

PA Renewals Co-ordinator

Creditsafe
01.2010 - 09.2014

PA New Business Co-ordinator

Creditsafe
01.2009 - 12.2010

Administrator

Creditsafe
01.2007 - 12.2010

Sales Executive

Creditsafe
07.2006 - 12.2007

A-Levels -

Bedwas High School

GCSEs -

Bedwas High School

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Rebecca Ireland