Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Rebecca Ionita

Summary

Dedicated professional with a strong background in customer service, adept at verbal and written communication. Proven ability to resolve conflicts and solve problems efficiently while maintaining discretion and confidentiality, especially when working with VIPs. Demonstrates exceptional teamwork, adaptability, and time management skills. Known for attention to detail and the capacity to work effectively under pressure.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work history

Hostess/Waitress

The Lost Estate
Fulham
12.2024 - 02.2025
  • Worked in high-pressure situations whilst maintaining composure and professionalism.
  • Liaised with event coordinators during special events for seamless execution of duties.
  • Represented company and promoted brand with exceptional service and presentation.
  • Delivered personalized, high-level service to VIP clients, ensuring discretion, satisfaction, and a premium customer experience.

Receptionist

Malas Salon
Hounslow
04.2023 - 12.2023
  • Handled appointment scheduling to ensure smooth daily operations.
  • Maintained accurate logs of visitor entries for security purposes.
  • Maintained an organised reception area for a professional business environment.
  • Managed phone calls, resulting in effective communication flow within the company.

Waitress

Mimis
Hounslow
07.2022 - 02.2023
  • Managed table settings for enhanced dining experience.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Handled cash and card transactions accurately, ensured balanced till at end of shift.

Education

Certificate of Higher Education - Travel and Tourism

Richmond upon Thames College
Twickenham
09.2023 - 06.2024

Skills

  • Customer service
  • Communication (verbal & written)
  • Problem-solving
  • Teamwork
  • Adaptability
  • Time management
  • Attention to detail
  • Conflict resolution
  • Work under pressure
  • Discretion and confidentiality (important when working with VIPs)

Languages

Romanian
Native

Timeline

Hostess/Waitress

The Lost Estate
12.2024 - 02.2025

Certificate of Higher Education - Travel and Tourism

Richmond upon Thames College
09.2023 - 06.2024

Receptionist

Malas Salon
04.2023 - 12.2023

Waitress

Mimis
07.2022 - 02.2023

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Rebecca Ionita