Rebecca Hughes
Newtownabbey
Summary
My career objective is to obtain a challenging position in a growth-orientated company requiring exceptional communication & analytical skills, and with a stable environment that will lead to a lasting career in the field of finance.
Overview
11
11
years of professional experience
Work history
Client Onboarding Manager
Bank of London
Belfast, Antrim
06.2022 - Current
- New start bank, assisted in writing all AML/FinCrime policies and procedures
- Currently manage a team of onboarding analysts
- Quality Control - QC all analyst work and approve/reject with feedback
- Sanctions SME - Quality Control all Sanctions Screening and ensure iSanctions list is kept up-to-date
- Training and support to KYC and Transaction Monitoring analysts
- Helped implement and train staff on new AML systems software and screening tools
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analysed data and identified opportunities to minimise operating costs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Expanded customer base through strong service and multi-channel marketing strategies.
- Coordinated remote working teams with exceptional leadership and communication.
- Reduced staff turnover by building positive company culture.
Client Onboarding Manager
Citi
08.2017 - 06.2022
- Managed a team of 15 analysts conducting Client Onboarding for Citi's urgent onboards
- Trained a global team of 100+ Analysts on new KYC policies and systems
- Assisted in policy writing in many areas of FinCrime for Citi
- Quality Control all analyst KYC reviews including Sanction Screening
- Communicate with Seniors within Citi with progress updates on urgent trades
- Customer Due Diligence / EDD
- Sanction/PEP checks
- Training / Support and coaching a team of 60+ analysts globally
- Compliance to policy
- KYC checks
- Regulatory Requirements
- Setting up ISDA agreements
AML QC
PwC
05.2014 - 08.2017
- Quality Control on all Analyst AML Reviews - Pass/Fail with feedback and coaching provided
- Engagement Compliance Review/ KYC Remediation
- AML checks on PwC Clients
- Customer Due Diligence
- Sanction/PEP checks
- QC on AML checks
- Compliance to policy
- KYC Remediation
- Engagement Compliance Review
- In my role as an AML analyst I completed AML checks on a wide range of local and national PwC clients before the company engaged in work with them
- This included identifying the ultimate beneficial owner of a company and completing individual checks on them
- From August 2015 until August 2016, I was moved from an analyst position to a QC role, checking my colleagues work when they complete AML checks and making sure everything satisfies AML policy before approving the AML certificate
- Throughout these roles, I greatly developed my analytical skills, by analysing difficult AML cases and always ensuring I paid attention to detail
- This role developed me into a skilled researcher with lots of experience in using multiple sources to gather accurate and up-to-date information on clients - including the use of Companies House, Worldcheck, Stock Exchange Listings, Regulatory & Government Body Websites and Experian.
Fraud Advisor
Lloyds Banking Group
06.2013 - 05.2014
- Assessing fraud claims
- Refunding customers
- Logging customer complaints
- Card declines
- Customer service
- Working under pressure
- In my role as a fraud advisor within Retail Banking I was the first point of contact for customer's to report fraud on their account
- I assessed their fraud claim and decided if they were eligible for a refund
- I provided exceptional customer service by building a rapport with both business and personal clients and being as warm and welcoming as possible to put the customer at ease
- Within 6 months in this role I was given more responsibility by doing Quality Control instead of taking calls
- Within QC I checked the work of my colleagues, ensured that they had taken on fraud when they were supposed to, and that the customer's refund had been processed within FCA time scales, including all interest and charges
- I also checked through the customer's yearly statement to ensure the fraudulent transaction was not in line with their usual spending
- Within checking the accounts, I also looked out for any other unusual activity within the customer's statements such as money laundering or first party fraud
- This role greatly developed my team work, communication and analytical skills ensuring I always pay attention to detail
- I also gained valuable knowledge in how to identify fraud trends & patterns.
Banking Administrator
First Trust Bank
12.2012 - 06.2013
- Transferring money
- Processing cheques
- Euro branch
- Customer correspondence
- Monitoring customer accounts
- General admin duties
- This role greatly developed my teamwork skills, there were many different departments in the office and when one department had a heavy workload we all helped each other out to ensure the work was completed within the set timescale.
Education
Bsc (Hons) - Business Studies
University of Ulster Jordanstown
2012
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Belfast Model School for Girls
2009
Skills
- Quality Control
- Financial Crime Policy and Procedure Writing
- Computing: Familiarity with Windows packages including MS Word, MS Excel, MS PowerPoint, MS Outlook and Internet Explorer
- Screening/Sanctions SME
- Researching: Familiar with obtaining up-to-date documents from Companies House, D&B Worldcheck, Stock Exchange Listings, Regulatory & Government Body Websites, Lexis Nexis and Experian
- Team-working: Experienced in engaging in team work during my current role to achieve targets
- Effective communication: Able to communicate effectively with clients and colleagues Also practised everyday through client correspondence - reaching out for KYC / regulatory requirements
- Action planning: Developed through setting myself targets and tasks to manage my time effectively and ensure I meet deadlines
- Attention to detail: Developed through my current role and previous QC roles in ensuring accuracy and quality of work of my colleagues
- Decision making: This has to be practised in my everyday life in my current role, as I have to make a decision whether to pass/fail a KYC file ensuring I am adhering to strict policy
Timeline
Client Onboarding Manager
Bank of London
06.2022 - Current
Client Onboarding Manager
Citi
08.2017 - 06.2022
AML QC
PwC
05.2014 - 08.2017
Fraud Advisor
Lloyds Banking Group
06.2013 - 05.2014
Banking Administrator
First Trust Bank
12.2012 - 06.2013
Bsc (Hons) - Business Studies
University of Ulster Jordanstown
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Belfast Model School for Girls
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