Rebecca Hill
Orton Longueville,Cambridgeshire
Summary
I am a hard-working, punctual; friendly and supportive of colleagues and peers. I work well as an individual or as a team player. I am confident with problem solving and dealing with difficult situations should they arise. I have good communication skills and organisational skills also. I am enthusiastic to learn and support to other team members, I am calm in stressful situations and pride myself in being approachable. Loyal employee with solid understanding of training, proactive and hands-on in task completion.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work history
Branch Office Supervisor/Pharmacy Technician
Lakeside Healthcare at The New Queen Street Surgery and Stanground Surgery
Peterborough
02.2008 - Current
- I started my career at New Queen Street as a Receptionist, I moved to Administration and Secretarial duties. I also covered Dispensary on occasion. I have covered in dispensary at other Lakeside Practices.
- I have carried out a range of duties during my employment at the Practice, they have included answering calls from patients and other organisations, booking appointments, assigning incoming pathology mail between the GP's, processing clinic letters and filing out of hours and walk in centre clinic letters.
- I have actioned clinic letters, updating medications.
- I was relief secretary providing holiday cover and later I took on the role of Practice secretary for 6 months.
- I have organised clinics, meetings, including a safeguarding professionals meeting with a wider team of Health Visitors, Consultants, School Nurses, GP and Social Worker.
- I have always offered support to the whole team from Reception, Nurses to the GP team of partners and salaried GP's along with Registrars and Locums offering advice, support and training.
- I have been involved with reporting, creating clinical reports when needed.
- I have taken part in audits.
- I support the Practice Manager in the running of the branch site at Stanground. Including the day to day running, organising repairs, audits and maintenance and assisting with any day-to-day issues that may arise.
- I was previously administrator for our Safeguarding meetings at Stanground that were held monthly prior to the central safeguarding team taking over this included taking minutes.
- I am IT support at the Practice and known as general problem solver and “go to” person.
- I have a good knowledge of SystmOne, using the system since we went this was introduced in 2013 and learnt different aspects of the system and problem solving over the years
- I did also attend the SNUG SystmOne conferences on a couple of occasions.
- I wish to further my career within Primary Care after working within GP practice for 20 years
- I have completed my Pharmacy Technician course and now registered.
- I also hold the position of Dispensary Lead and Team Leader for the Prescription Team.
- I work within the team issuing repeat and acute prescriptions, working alongside our Clinical Pharmacists and working to protocols to allow us to re-authorise certain medications should the correct monitoring be up to date
- I have also supported the Practice Manager with the Covid vaccination clinics that were being held at Stanground between December 2020 and June 2021, helping to manage the clinics in her absence alongside other Practice Managers and outside staff from other Practices. Duties included ensuring we were staffed appropriately, checking the fridge temperatures, downloading the clinic lists and working the clinics using pinnacle to enter the vaccination records. I also assisted with the cold chain on the odd occasion and being a contact for the staff.
- I have been supporting with is the introduction of Anima, our new online consultation platform, helping to lead the project for the Practice. Including supporting staff with training and questions, being a point of contact for the site.
- I have assisted with complaints, completing investigations and making contact with patients and putting together a response.
- I used to attend the PPG meetings at Stanground listening to the patients and passing on relevant information.
- I have always been a point of contact for all staff and teams offering support and advice when needed.
- I will always try and be a positive role model to both colleagues and patients.
- I will always try my upmost best to resolve any issues or queries. If I do not know the answer I will do my best to find it out.
- I am a fire warden and the health and safety contact for Stanground.
- I will always offer clear communications ensuring any relevant information is passed to colleagues.
Dispenser
Yaxley Group Practice
12.2004 - 02.2008
- I was employed as a Dispenser, and undertook and completed my NVQ 2 in Pharmacy services
- I was able to assure stock was stored correctly and rotated stock while upholding policies.
- Endorsed high-volume prescription forms.
- I would label, dispense and bag up medication, I also used to dispense blister packs for the local care homes, taking in orders and ensuring the deliveries were correct and it was put away and date checked on a regular basis.
- Processed repeat prescription requests for large patient base.
Trainee Veterinary Nurse
Oakdale Veterinary Surgery
01.2002 - 12.2004
- Undertook all animal care duties, providing support to the Vet when required and reception cover when needed.
Dispenser/Receptionist
Dr R M Cartmel and Dr R Basi
04.2001 - 01.2002
- I was employed as a Dispenser without a formal qualification I was based at the Ailsworth and Castor Practice, I would also go to work at the Mayors Walk site on occasion
- I also undertook reception duties of booking in patients and generating repeat prescriptions
- Admin work, pruning notes and general housekeeping.
- Completed start and end of day procedures for busy GP practice.
- Scheduled patient appointments using Emis booking system.
- Welcomed patients with kindness.
Cashier
Bookers Cash and Carry
Peterborough, Cambridgeshire
06.1998 - 04.2001
- I started on the checkout, processing customers shopping.
- I moved into the Cash Office, taking large payments, dealing with customers accounts, being responsible for my till and large sums of money.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- I ensured my till was correct, starting with a float at the beginning of the day and cashing up at the end of the day.
- Delivered outstanding customer care with proactive sales and listening skills.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers to locate obscure items on shop floor.
- Kept checkouts areas and general store clean and orderly.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Checked notes carefully to spot counterfeit currency.
Education
NVQ 2 in Pharmacy Services - Pharmacy
Buttercups Training
PeterboroughGCSE English Literature -
Orton Longueville School
PeterboroughGCSE English Language -
Orton Longueville School
PeterboroughGCSE Maths -
Orton Longueville School
PeterboroughGCSE Drama -
Orton Longueville School
PeterboroughGCSE Italian -
Orton Longueville School
PeterboroughGCSE Science (Double award) -
Orton Longueville School
PeterboroughGCSE History -
Orton Longueville School
PeterboroughGCSE Design and Technology -
Orton Longueville School
PeterboroughPharmacy Technician (Integrated) Level 3 -
Buttercups Training
09.2021 - 11.2023
Skills
- Typist
- Microsoft word and some Excel
- NVQ2 Dispensing
- Pharmacy Technician (Integrated) Level 3
- Team collaboration
- Multi-tasking
- Staff development
- Data entry
- Regulatory compliance
- Updating medication histories
- Interpersonal communication
- Patient confidentiality
- Clear communication
- Patient-centred care
Timeline
Pharmacy Technician (Integrated) Level 3 -
Buttercups Training
09.2021 - 11.2023
Branch Office Supervisor/Pharmacy Technician
Lakeside Healthcare at The New Queen Street Surgery and Stanground Surgery
02.2008 - Current
Dispenser
Yaxley Group Practice
12.2004 - 02.2008
Trainee Veterinary Nurse
Oakdale Veterinary Surgery
01.2002 - 12.2004
Dispenser/Receptionist
Dr R M Cartmel and Dr R Basi
04.2001 - 01.2002
Cashier
Bookers Cash and Carry
06.1998 - 04.2001
NVQ 2 in Pharmacy Services - Pharmacy
Buttercups Training
GCSE English Literature -
Orton Longueville School
GCSE English Language -
Orton Longueville School
GCSE Maths -
Orton Longueville School
GCSE Drama -
Orton Longueville School
GCSE Italian -
Orton Longueville School
GCSE Science (Double award) -
Orton Longueville School
GCSE History -
Orton Longueville School
GCSE Design and Technology -
Orton Longueville School
Similar Profiles
EMILY KELLEHER, BSN, RNEMILY KELLEHER, BSN, RN
Perioperative Charge Nurse at Lakeside Dental Surgery CenterPerioperative Charge Nurse at Lakeside Dental Surgery Center
Alec GobboAlec Gobbo
Assistant at Lakeside SurgeryAssistant at Lakeside Surgery
Lea SalazarLea Salazar
Registered Nurse, PreOp/PACU/PreAdmission at Lakeside Surgery CenterRegistered Nurse, PreOp/PACU/PreAdmission at Lakeside Surgery Center
Liam LlewellynLiam Llewellyn
Retail worker at AsdaRetail worker at Asda
JOSE ANTONIO PACHECOJOSE ANTONIO PACHECO
AZ Truck Driver at Evans Industrial/Troy-Cor Specialized CarrierAZ Truck Driver at Evans Industrial/Troy-Cor Specialized Carrier