Rebecca Headland
Feltham,Middlesbrough
Summary
Driven professional with a solid background in customer service, recognized for maintaining composure under pressure and delivering effective problem-solving solutions. Exceptional communication skills enhance client interactions and boost customer satisfaction. Proven ability to ensure smooth operations and foster positive client experiences. Strong team player with a proactive approach to challenges.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Small business owner
self employed
Feltham, Hounslow
03.2013 - Current
- Managed day-to-day operations to ensure efficient workflow and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Created promotional materials and utilised social media platforms to enhance brand visibility.
- Established relationships with suppliers to secure quality products and favourable terms.
- Implemented effective marketing campaigns to increase brand awareness and drive sales.
Passenger service agent
American Airlines
Heathrow, Hillingdon
07.1999 - 09.2008
- Assisted passengers with check-in procedures and managed baggage handling processes.
- Coordinated boarding procedures and ensured compliance with airline regulations.
- Provided exceptional customer service whilst addressing passenger inquiries and concerns.
- Facilitated communication between passengers and airline staff to resolve issues promptly.
- Implemented efficient workflow processes to enhance overall passenger experience.
- Liaised with various departments to ensure seamless service delivery during peak travel periods.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Assisted elderly passengers and those with special needs, showcasing empathy and care.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Delivered excellent customer service.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly.
- Organised boarding gates with effective communication skills.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Created a comfortable travel experience for passengers by handling their queries efficiently.
- Accelerated check-in process by verifying passenger documents promptly.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Coordinated with flight crew to ensure seamless provision of in-flight services.
- Handled seat allocation tasks efficiently to ensure optimal cabin utilisation.
- Enhanced overall airport efficiency by coordinating effectively with ground staff.
Education
GCSEs - Maths, English. Science, French, RS, Food technology, Geography
Bishop wand church of England school
Sunbury-on-Thames, Surrey 09.1995 - 07.1999
Skills
- Customer Service
- Calm under pressure
- Problem-solving
- Communication skills
- Time management
Timeline
Small business owner
self employed
03.2013 - Current
Passenger service agent
American Airlines
07.1999 - 09.2008
GCSEs - Maths, English. Science, French, RS, Food technology, Geography
Bishop wand church of England school
09.1995 - 07.1999
Similar Profiles
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Vinny WoodVinny Wood
Barber at self employedBarber at self employed
Harrison JohnsonHarrison Johnson
Engineering assistant at Macmillan Academy Post 16Engineering assistant at Macmillan Academy Post 16
Tyler RowdenTyler Rowden
Sales assistant at JD SportsSales assistant at JD Sports