Rebecca Gries

• Managed a portfolio of international courses from start to end.
• Supported and developed online event delivery of tuition, exams and assignments including analysis of plagiarism software data.
• Created and updated LMS pages ensuring access and availability of all learning support materials at the right time for students throughout their study journey.
• Assisted with preparation and review of examination papers and assignments, supported delivery through LMS.
• Event co-ordination.
• Carried out continuous course by course review of learning materials with a particular focus on how best to manage and improve student support throughout the study journey.
• Analysed and presented post-examination trends, attended formal board meetings as well as weekly international assessment surgeries as part of the internal panel.
• Prepared and presented caseloads for academic malpractice panels to members and stakeholders.

Elected company lead for Diversity & Inclusion, working with D&I committee members across the plc and also collaborating with the Wellbeing team to drive education based change and ensure everyone has the opportunity to thrive within the workplace.

• Managed administrative processes to ensure smooth, time effective daily operations, adapting to changing demands and seasonal trends.
• Analysed and resolved complex resource management, supplier and haulier problems for optimised scheduling.
• Investigated issues affecting inventory and operations, prepared reports and helped rectify arising problems, guaranteeing high supply service levels to drive productivity.
• Drafted and implemented procedural statements and guidelines for site-wide use.
• Identified risks in inventory holding processes to guarantee business continuity.

An integral part of corporate projects, including diversity and inclusion, charitable giving and fundraising, event co-ordination, employee socials, well-being, and mental health, in addition to new business development initiatives including sustainability and ecommerce.

• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.

• Liaised with SMEs to coordinate the review, marking and moderation of assessment papers.
• Organised course venues globally, including the negotiation, review and evaluation of corporate contracts and academic eligibility.
• Booked exam venues as well as tutor flights and accommodation.
• Released assessment results, distributing confirmation of qualification outcomes and certificates/awards.
• Ensuring all CRM and academic records are maintained with material distribution information, including training notes, feedback and customer satisfaction, performance evaluation and student enquiries.