Summary
Overview
Work history
Education
Skills
Timeline
Generic
Rebecca  Gray

Rebecca Gray

Harrogate ,North Yorkshire

Summary

Friendly Receptionist skilled in creating welcoming environments and handling administrative tasks. Excel at managing front desk operations, coordinating schedules, and ensuring smooth communication between departments. Known for enhancing customer satisfaction and streamlining office procedures to improve efficiency.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work history

Receptionist

Stratstone MINI Harrogate
Harrogate, North Yorkshire
2023.01 - Current
  • As a receptionist at a busy prestige car dealership my duties include, -Answering any incoming calls or email enquiries.
  • Greeting showroom customers and determine the nature of their visit.
  • Directing customers to the correct department, notifying the appropriate person that a customer is waiting and introduces the customer to a salesperson. Offer them somewhere to sit and provide refreshments.
  • Answer incoming phone calls. Direct the caller to appropriate department or individual or take a thorough message.
  • Communicate messages to the appropriate party in a timely manner
  • Assist with any other clerical duties as requested.
  • Assist in any departments that may need extra support.
  • I am also the trained first aider for the company as well as being the health and safety coordinator for the site. I am currently waiting to go on my mental health first aid course.

Receptionst

Bayfields Opticians & Audiologists -
Knaresborough, North Yorkshire
2021.08 - 2023.12

My duties and responsibilities in this role included

  • Responding to incoming phone calls from clients and welcoming all walk-in clients, courteously.
  • Overseeing and assisting with appointment scheduling and patient check in and checkout activities.
  • Verifying patient billing and insurance authorisation and collect correct payments from them.
  • Monitor and maintain cleanliness and orderliness of examination room and equipment's.
  • Prepare patients for their scheduled procedures
  • Produced and delivered all required reports and billing statements, in a timely manner

Administrative assistant/Cover Receptionist

St John Fisher Catholic High School
Harrogate, North Yorkshire
2018.04 - 2021.07

In this role my duties and responsibilities were varied but include most administrative tasks such as distribution of the incoming post and franking any outgoing post, Photocopying, Filing, Drafting, and writing letters on behalf of the headteacher's PA. I am also the lunchtime cover for the School's Receptionist and assist her in busy periods of the day. Responsibilities of this role include welcoming any visitors to the site, ensuring they are signed in the visitor's electronic system and are wearing the appropriate badge. Answering the telephone and putting calls through to the correct member of staff and where this is not possible ensure that messages are passed on via email or voicemail. Accept deliveries and sign for them and ensure they are passed to the correct member of staff. Taking messages relating to children's absence through illness or medical appointments and logging this on the school's computer system. Perform first aid when needed. I have undertaken all necessary safeguarding and child protection courses

Recruitment administrator

KDL Consultants
Harrogate, North Yorkshire
2015.04 - 2018.03
  • Matched applicants to open vacancies in alignment with job requirements, skills and cultural fit.
  • Monitored application processes closely, identifying areas requiring improvement or adjustment.
  • Collaborated with HR professionals and universities to build network and establish professional relationships.
  • Conducted initial screening for potential candidates, effectively narrowing down applicant pool.
  • I also managed my Directors Diary, Booking appointments, making travel arrangements and hotel stays
  • Responded to email and telephone enquiries from internal and external stakeholders with professionalism.

Radiology Healthcare Assistant

Harrogate and District Hospital
Harrogate, North Yorkshire
2012.10 - 2015.04

I worked in the Radiology department as an assistant to the Nursing team. My duties included assisting the Principal Radiographer with Joint Injections. I was also involved in maintaining stock levels and making sure the department was always clean. I was also involved with booking in Patients and making sure they were kept comfortable all times. I was sometimes the first person the Patient saw so I would be there to calm them down if they felt anxious. I loved the interaction and caring for the Patients and being part of a lovely team

I assisted with patient care, imaging, and clerical duties.

Patient care Greet patients and prepare them for scans, Help patients move and handle them, and Reassure patients.

Play Assistant

Oatlands Pre-School
Harrogate, North Yorkshire
2006.10 - 2012.09

October 2006 to September 2012

We worked making sure we were using the Early Years Foundation Stage (EYFS) framework. I was a keyworker for several children and built good solid relationships with the children as well as their families, I also spent a lot of my spare time during this employment volunteering for the fundraising the Pre-School did, this involved things like helping to organise the Summer Gala, Christmas Fayre, Bedtime stories for the children and jumble sale

Education

NVQ Level 2 - Childcare

Harrogate College
Harrogate
2006.10 - 2007.09

NVQ Level 2 - Administrative Assistant

Harrogate College
Harrogate
1997.10 - 1998.10

GCSEs -

King James School
Knaresborough, North Yorkshire
1996.06 - 1997.06

Skills

  • Active listening
  • Communication proficiency

Timeline

Receptionist

Stratstone MINI Harrogate
2023.01 - Current

Receptionst

Bayfields Opticians & Audiologists -
2021.08 - 2023.12

Administrative assistant/Cover Receptionist

St John Fisher Catholic High School
2018.04 - 2021.07

Recruitment administrator

KDL Consultants
2015.04 - 2018.03

Radiology Healthcare Assistant

Harrogate and District Hospital
2012.10 - 2015.04

Play Assistant

Oatlands Pre-School
2006.10 - 2012.09

NVQ Level 2 - Childcare

Harrogate College
2006.10 - 2007.09

NVQ Level 2 - Administrative Assistant

Harrogate College
1997.10 - 1998.10

GCSEs -

King James School
1996.06 - 1997.06
Rebecca Gray