REBECCA GOMES
Summary
Experienced Talent and Resource Manager with a demonstrated history of working in the Management Consulting and Professional Services industries. Proven experience in allocation of resources to projects in a very fast paced environment. Manages end-to-end HR activity, including on-boarding, interviews, employee development and compliance.
Overview
26
26
years of professional experience
Work History
Human Resources Coordinator
Croxley Danes School
Croxley Green
04.2024 - Current
- Managed full employee onboarding for advertising roles through induction
- Handled all school HR queries and resolved issues across all employees
- Completed mandatory employment checks aligned with Keeping Children Safe in Education guidance
- Maintained accurate single central record entries for school compliance requirements
- Conducted interviews for support staff
- Built an HR database to track complete employee lifecycle
- Joined mediation meetings to support fair resolutions and clear next steps
- Managed pay reviews and additional staff entitlements
- Analysed absence data for trends and flagged themes to senior stakeholders
- Moved staff files online to improve access, control, and confidentiality
- Set up a new process to manage sickness procedures consistently
- Created an onboarding site to improve the experience for new employees
Operational First Aider (volunteer)
St John Ambulance
Rickmansworth
04.2022 - Current
School Governor (volunteer)
Little Chalfont Primary School
Little Chalfont
01.2020 - 03.2023
Talent Manager (EMEA)
Oliver Wyman
London
02.2017 - 05.2018
- Managed workforce planning and strategy, optimising resource allocation and staff deployment to meet business needs
- Managed headcount planning to meet practice delivery requirements
- Directed succession planning for consultant continuity and role coverage
- Tracked each consultant career and provided training support for goals
- Assigned projects based on readiness while meeting business demand requirements
- Reviewed work-life balance weekly and acted to fix imbalances
- Managed flexible working, leave of absence, and additional leave requests
- Coordinated externships and MBA sponsorship for eligible consultants
- Designed a new onboarding best-practice process and launched it
- Organised practice roadshows and training with practice and market leads
- Led practice talent proposition development for onboarding and inclusion
- Managed probation exits and maintained succession plans for continuity
- Presented talent management updates and performance priorities at leadership meetings
- Ran annual performance reviews for 80 consultants across the team
- Coached low performers to raise individual performance outcomes
- Managed probation exits and maintained succession plans for continuity
- Served as line manager for 2 resource coordinators
Assistant Manager – Audit/Assurance
EY
London
07.2013 - 02.2017
- Overall day to day resource management of Assurance/Audit teams ~350 heads. Dealing directly with senior stakeholders on current issues, planning, increasing utilisation, forecasting and headcount optimisation
- Managed on boarding, secondment and leaver processes
- Highlighted and resolved time charging issues
- Produced, analysed, presented management information to senior stakeholders
- Produced 6 month forecast data highlighting over and underutilisation and actively addressing potential issues
- Active member and Inclusion Champion for year-end review committees
- Standardised data reporting
- Attend and advised on the outcome of capability appeals and disciplinary meetings
- Conducted interviews for junior members of the team
Senior Resource Coordinator – Tax
EY
London
07.2012 - 07.2013
- Introduced 35h week timesheet reviews to increase utilisation
- Partnered with Human Capital leadership / Finance / HR on a team restructure
- Standardised data reporting
- Delivered Resource Management training for experienced hires
- Led summer intern review panels with the Graduate Recruitment team ensuring consistency in offers made
- Ernst & Young is a global professional services firm
Resource Coordinator – Tax
EY
London
09.2010 - 12.2012
- Ernst & Young is a global professional services firm
Consultant Team Assistant
Eden McCallum
London
01.2006 - 09.2010
- Responsible for the end to end selection and joining process for members to the ‘Talent Pool’, ongoing relationship management and event management
- Leading firm of independent consultants in the UK
Marketing Assistant / PA to MD
Pantheon Retail Ltd
London
01.2004 - 12.2006
Customer services officer (part time whilst studying)
Lloyds TSB PLC
Keswick, Penrith, Newcastle
01.2001 - 12.2004
Education
A-levels -
Keswick High School
Keswick2:1 BA Hons - Marketing and Management
University of Newcastle Upon Tyne
Skills
- Talent Management
- Resource Management
- Workforce Planning
- Human Resources
- Process improvement
- Microsoft Excel, Word, and PowerPoint
- Google Workspace
- Access, SAMpeople, Arbor, Retain
Accomplishments
- Resourced complex international project by sourcing 40 appropriate staff with specific skill sets, negotiating and influencing stakeholders to release from existing projects
- Staffed a long term UAE project with staff from the UK which required a significant amount of persuasion
- Identified efficiencies in billable team’s time recording which resulted in increased utilization by 5%
- Developed a new onboarding process to ensure consistency throughout the operations teams. This resulted in a better experience for all new members of staff
- Created an onboarding and Induction site to enhance candidate experience. This was replicated across the other schools in Danes Educational Trust
- Reduced sickness absence by 52.5 days by implementing a strict return to work process. This saved the school £13,000, a year where sickness bugs has tripled vs prior year according to NHS data
Additional information
CAREER BREAK (2018-2020)
- Cared for young family
- Self taught leather craft
- Supported local primary school, reading with students and volunteering on school trips
Timeline
Human Resources Coordinator
Croxley Danes School
04.2024 - Current
Operational First Aider (volunteer)
St John Ambulance
04.2022 - Current
School Governor (volunteer)
Little Chalfont Primary School
01.2020 - 03.2023
Talent Manager (EMEA)
Oliver Wyman
02.2017 - 05.2018
Assistant Manager – Audit/Assurance
EY
07.2013 - 02.2017
Senior Resource Coordinator – Tax
EY
07.2012 - 07.2013
Resource Coordinator – Tax
EY
09.2010 - 12.2012
Consultant Team Assistant
Eden McCallum
01.2006 - 09.2010
Marketing Assistant / PA to MD
Pantheon Retail Ltd
01.2004 - 12.2006
Customer services officer (part time whilst studying)
Lloyds TSB PLC
01.2001 - 12.2004
A-levels -
Keswick High School
2:1 BA Hons - Marketing and Management
University of Newcastle Upon Tyne