Rebecca Gardiner
Walthamstow,London
Summary
Highly skilled professional with expertise in organisation and prioritisation, customer relationship building, and conflict resolution. Demonstrates exceptional time-management and cross-functional collaboration abilities. Adept at fostering cultural awareness in diverse environments. Committed to leveraging these skills to drive successful outcomes and build strong, lasting relationships. Primed to use and develop these skills in an Administrative role.
Overview
7
7
years of professional experience
Work history
New claims advisor
Department for work and Pensions
Hackney, london
2010.01 - 2012.07
- Adhered strictly to data protection laws whilst handling sensitive client information.
- Liaised with underwriters and policyholders for claim resolution.
- Processed customer claims, provided efficient service.
- Educated clients on their claim processes for better understanding.
- Collaborated effectively with colleagues, fostering a positive work environment.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Established strong relationships with clients for improved business partnerships.
Customer service administrator
agent
Waltamstow, London
2005.02 - 2008.07
- Documented all customer interactions for reference and analysis.
- Established robust relationships with customers to foster loyalty.
- Resolved complex issues for enhanced customer experience.
- Coordinated with other departments for seamless service delivery.
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Improved customer satisfaction by promptly responding to enquiries.
- Maintained customer database, ensuring accuracy and confidentiality.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
Education
NVQ Level 2 - Customer Service Award
Ncfe
London 2022.01 -
Higher National Diploma - Business & Sociology
NUC Newham College University Centre
London 2014.01 - 2017.01
Certificate of Higher Education - Business Studies
Waltham Forest College
London 1998.01 - 2000.07
Certificate of Higher Education - Business Studies
Waltham Forest College
London 1997.09 - 1998.07
Certificate of Higher Education - Association of accounting Technicians
Waltham Forest College
London 2020.09 - 2021.07
Skills
- Effective Organisation and Prioritisation
- Client relationship management
- Negotiation and Mediation Skills
- Strategic Time Allocation
- Cross-Functional Team Engagement
- Cultural Understanding and Sensitivity
Affiliations
- Literature, weight lifting, nature walks and spending time with family.
Timeline
NVQ Level 2 - Customer Service Award
Ncfe
2022.01 -
Certificate of Higher Education - Association of accounting Technicians
Waltham Forest College
2020.09 - 2021.07
Higher National Diploma - Business & Sociology
NUC Newham College University Centre
2014.01 - 2017.01
New claims advisor
Department for work and Pensions
2010.01 - 2012.07
Customer service administrator
agent
2005.02 - 2008.07
Certificate of Higher Education - Business Studies
Waltham Forest College
1998.01 - 2000.07
Certificate of Higher Education - Business Studies
Waltham Forest College
1997.09 - 1998.07