Rebecca Gardiner
Walthamstow,London
Summary
Highly skilled professional with expertise in organisation and prioritisation, customer relationship building, and conflict resolution. Demonstrates exceptional time-management and cross-functional collaboration abilities. Adept at fostering cultural awareness in diverse environments. Committed to leveraging these skills to drive successful outcomes and build strong, lasting relationships. Primed to use and develop these skills in an Administrative role.
Overview
7
7
years of professional experience
Work History
New claims advisor
Department for work and Pensions
Hackney, london
01.2010 - 07.2012
- Adhered strictly to data protection laws whilst handling sensitive client information.
- Liaised with underwriters and policyholders for claim resolution.
- Processed customer claims, provided efficient service.
- Educated clients on their claim processes for better understanding.
- Collaborated effectively with colleagues, fostering a positive work environment.
- Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
- Established strong relationships with clients for improved business partnerships.
Customer service administrator
agent
Waltamstow, London
02.2005 - 07.2008
- Documented all customer interactions for reference and analysis.
- Established robust relationships with customers to foster loyalty.
- Resolved complex issues for enhanced customer experience.
- Coordinated with other departments for seamless service delivery.
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Improved customer satisfaction by promptly responding to enquiries.
- Maintained customer database, ensuring accuracy and confidentiality.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
Education
NVQ Level 2 - Customer Service Award
Ncfe
London 01.2022 -
Higher National Diploma - Business & Sociology
NUC Newham College University Centre
London 01.2014 - 01.2017
Certificate of Higher Education - Business Studies
Waltham Forest College
London 01.1998 - 07.2000
Certificate of Higher Education - Business Studies
Waltham Forest College
London 09.1997 - 07.1998
Certificate of Higher Education - Association of accounting Technicians
Waltham Forest College
London 09.2020 - 07.2021
Skills
- Effective Organisation and Prioritisation
- Client relationship management
- Negotiation and Mediation Skills
- Strategic Time Allocation
- Cross-Functional Team Engagement
- Cultural Understanding and Sensitivity
Affiliations
- Literature, weight lifting, nature walks and spending time with family.
Timeline
NVQ Level 2 - Customer Service Award
Ncfe
01.2022 -
Certificate of Higher Education - Association of accounting Technicians
Waltham Forest College
09.2020 - 07.2021
Higher National Diploma - Business & Sociology
NUC Newham College University Centre
01.2014 - 01.2017
New claims advisor
Department for work and Pensions
01.2010 - 07.2012
Customer service administrator
agent
02.2005 - 07.2008
Certificate of Higher Education - Business Studies
Waltham Forest College
01.1998 - 07.2000
Certificate of Higher Education - Business Studies
Waltham Forest College
09.1997 - 07.1998
Similar Profiles
Ethan BurgessEthan Burgess
Administrative officer at Department for Work and Pensions (DWP)Administrative officer at Department for Work and Pensions (DWP)
Kathryn ThomasKathryn Thomas
Fraud investigator at The Department for Work and PensionsFraud investigator at The Department for Work and Pensions
Khubaib AliKhubaib Ali
Work coach Executive Officer DWP at Department of work and pensionsWork coach Executive Officer DWP at Department of work and pensions
Philip James SharplesPhilip James Sharples
Senior Manager at Department for Work And PensionsSenior Manager at Department for Work And Pensions
Antonio Di GioiaAntonio Di Gioia
Senior AV Engineer/Project lead at Tottenham Hotspur Football clubSenior AV Engineer/Project lead at Tottenham Hotspur Football club