Rebecca Fry
Frome,England
Summary
Accomplished professional with expertise in team leadership and efficiency, managing teams of over 30 individuals. Demonstrates strong skills in staff development, performance confidence, and timekeeping. Known for efficient listening, responsibility, and reliability, while being kind and considerate. Committed to fostering a productive and supportive work environment.
Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support.
Although most of my knowledge has been in a care setting I am happy to learn and try new things, I am friendly but confident and extremely hard working.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Duty manager
Care Dorset
Wareham, Dorset
11.2022 - Current
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Coordinated staff schedules to maximise productivity.
- Improved residents care by implementing effective care plans and monitoring their progress.
- Coordinated staff rota for efficient use of resources and high quality patient service.
- Promoted an inclusive culture amongst staff, improved morale and teamwork.
- Conducted recruitment interviews for new care staff
- Established strong relationships with families to improve communication and trust.
- Worked closely with health professionals to coordinate specialist treatment for residents as required.
- Fostered a cooperative work environment by promoting open communication amongst all team members.
- 6 weekly one to ones with care staff, this would include appraisals and sickness monitoring
- Minimised complaints through proactive management of resident concerns and expectations.
- Facilitated training courses, increased staff competency levels.
- Handled emergencies calmly, implemented appropriate response measures swiftly ensuring minimum disruption to normal operations.
- Addressed performance issues promptly to maintain high standards within the team.
- Completed care plans, risk assessments, PEEPS
- Time management and time keeping
Senior care assistant
Care Dorset
Wareham, Dorset
10.2021 - 11.2022
- Ensured clean, safe living environments through routine cleaning tasks.
- Built trusting relationships with families by maintaining confidentiality and professionalism.
- Demonstrated empathy when managing challenging behaviours from residents.
- Reduced family stress levels via clear communication about residents' well-being.
- Co-ordinated with healthcare professionals to enhance resident care outcomes.
- Maintained accurate records of residents' progress and medical histories.
- Administered medication to facilitate effective pain management.
- Conducted risk assessments and implemented enhanced safety measures.
Care Assistance
Altogether Care
Wareham, Dorset
01.2020 - 06.2021
- Documented daily observations to accurately track residents' progress over time.
- Monitored residents' vital signs for early detection of health complications.
- Conducted regular health checks to ensure overall wellbeing of residents.
- Maintained calm demeanour during crises, providing reassurance to residents and families.
- Respected privacy and dignity of each resident throughout care provision.
- Ensured strict adherence to infection control measures for safety.
- Assisted residents to enhance comfort and wellbeing.
- Updated families on changes or issues affecting residents.
Shop assistant
Primark
Poole , Dorset
03.2017 - 12.2019
- Collaborated with team members during peak periods to enhance workflow efficiency.
- Completed restocking promptly following delivery to ensure product availability.
- Promoted sales and special offers, driving increased store revenue.
- Greeted customers warmly to cultivate a welcoming atmosphere.
- Participated in seasonal sale preparations by strategically arranging promotional displays.
- Guided customers towards suitable products based on preferences, improving overall service quality.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Education
Level 5 Diploma - Health & social care & Children & young people services
City & Guilds
Dorset 06.2020 - 06.2021
NVQ Level 3 - Health & social care
Highfield Qualification
Highfield house 05.2018 - 05.2019
Skills
- Team leadership and efficiency
- 30 people management
- Staff development
- Performance confidence
- Time keeping
- Efficient listening
- Responsible and reliable
- Kind and considerate
Affiliations
- Walking my dog
- Socializing with friends and family
- Books
Timeline
Duty manager
Care Dorset
11.2022 - Current
Senior care assistant
Care Dorset
10.2021 - 11.2022
Level 5 Diploma - Health & social care & Children & young people services
City & Guilds
06.2020 - 06.2021
Care Assistance
Altogether Care
01.2020 - 06.2021
NVQ Level 3 - Health & social care
Highfield Qualification
05.2018 - 05.2019
Shop assistant
Primark
03.2017 - 12.2019
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