Summary
Overview
Work history
Education
Skills
Timeline
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Rebecca Fisher

Edinburgh

Summary

Results-driven Project Manager with a proven track record of leading successful deployments in the healthcare technology sector. Since January 2024, I have managed the end-to-end delivery of Netcall’s Patient Engagement Portal, supporting NHS trusts in enhancing patient communications and streamlining workflows. I have successfully delivered four first-of-type projects, including an initiative that leveraged AI to predict patients at high risk of non-attendance (DNA) and dynamically tailored engagement strategies to improve appointment adherence.

In addition to individual project delivery, I manage the overall portfolio for Netcall’s largest customer, ensuring cohesive alignment across multiple workstreams and maximising value delivery. My background as a PMO Officer has equipped me with strong governance, reporting, and stakeholder management skills. I bring a structured yet flexible approach to project delivery, ensuring alignment with strategic goals, regulatory standards, and user needs

Overview

6
6
years of professional experience

Work history

Project Manager

Netcall
Remote
01.2024 - Current
  • Lead end-to-end project delivery for digital health solutions, from initiation through to go-live and post-implementation support.
  • Manage timelines, budgets, risks, and scope using PRINCE2, Agile, or hybrid methodologies.
  • Act as primary liaison between internal teams, NHS Trust stakeholders, and third-party vendors.
  • Define goals, success criteria, and implementation plans in collaboration with clinical teams.
  • Maintain key documentation: RAID logs, project plans, progress reports.
  • Facilitate testing, training, and go-live activities for successful adoption.
  • Monitor KPIs and escalate risks/issues as necessary.
  • Conduct post-project reviews and feedback loops for continuous improvement.
  • Ensure compliance with NHS standards, GDPR, and cybersecurity protocols.

PMO Support Officer

Netcall
Remote
08.2022 - 01.2024
  • Provided project support across multiple workstreams, ensuring alignment with governance and strategy.
  • Maintained centralised project documentation including RAID logs and change control records.
  • Supported planning, resource scheduling, and risk tracking across business units.
  • Coordinated governance meetings and reporting cycles.
  • Developed and rolled out standardised PMO tools and templates.
  • Acted as key contact for internal/external PMO stakeholders.

PMO Support Officer & Apprentice Project Manager

Sopra Steria
Remote
06.2019 - 08.2022
  • Achieved APM Project Management Qualification.
  • Assisted with financial forecasting and resource management.
  • Maintained stakeholder relationships and supported project communications.
  • Collected, reviewed, and cascaded reports to senior stakeholders.
  • Provided risk management and administrative support for project teams.

Education

APM Project Management Qualification

PRINCE2 Foundation Certification

High School Qualifications

Skills

    Technical Tools & Platforms:

  • Microsoft Project
  • Jira & Confluence
  • Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Microsoft Teams, SharePoint, OneDrive
  • Power BI


    Core Competencies:

  • Communication & Collaboration
  • Critical Thinking & Problem Solving
  • Organisation & Time Management
  • Leadership & Influence
  • Emotional Intelligence
  • Resilience & Continuous Improvement

Timeline

Project Manager

Netcall
01.2024 - Current

PMO Support Officer

Netcall
08.2022 - 01.2024

PMO Support Officer & Apprentice Project Manager

Sopra Steria
06.2019 - 08.2022

APM Project Management Qualification

PRINCE2 Foundation Certification

High School Qualifications

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