Rebecca Fellows
Marcham,Oxfordshire
Summary
Experienced, dependable and hardworking professional in the legal field (Paralegal in employment and litigation law) who also has a strong customer service background in sales and the hospitality industry.
Excellent interpersonal skills. Highly motivated multitasker with excellent administration and organisational skills. High attention to detail. Proficient in building relationships with clients, customers and team members. Fast learner. Ready to take on new professional challenges.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Litigation and Employment Paralegal
Slade Legal
Abingdon, Oxfordshire
2019.11 - Current
- Maintain ongoing communication with opposing parties from discovery to trial phase.
- Act as liaison between multiple barristers involved in complex legal issues.
- Review evidence
- Handle large caseloads to tight deadlines with expert organisational abilities.
- Developed strong working relationships with clients, lawyers, barrister chambers and court staff.
- Worked closely with lawyers to prepare arguments and evidence for trial.
- Handle complex scheduling for appointments and court appearances.
- Used electronic filing systems to maximise efficiencies.
- Translate legal jargon into practical advice for clients while building rapport.
- Manage client files with highest levels of confidentiality and discretion.
- Report case progress to clients with warm and professional style.
- Uphold data quality standards with precise record-keeping.
- Distribute client bills and seek prompt payment.
- Review legal documents for accuracy and compliance.
- Organise personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Obtain sealed orders and action court direction to enable case progression.
- Draft and submit legal documents to senior staff for review and approval.
- Review legal documentation and flagged errors for correction.
- Submit forms and applications for ongoing cases, supporting case progression.
- Onboard new clients and executed background checks for due diligence purposes.
- Filed documents with courts on behalf of solicitor.
- Screened telephone calls and forwarded to appropriate departments.
- Organised files for court proceedings.
- Assisted solicitors in collecting employment, medical and financial records..
- Developed strong working relationships with clients, lawyers and court staff.
Community Teaching Facilitator
Macintyre
Abingdon , Oxfordshire
2017.09 - 2019.10
- Encouraged service user engagement and participation.
- Developed strong rapport with young people on 1:1 and group basis.
- Updated programmes and activities to support young people in education.
- Listened to clients' current struggles to signpost relevant support.
- Developed tailored daily action plans.
- Helped service users to gain ability to function independently in society.
- Identified key client needs to develop targeted support programmes.
- Efficiently prepared teaching materials and audio-visual equipment, enabling prompt lesson start times.
- Cultivated close working relationships with students, teaching staff and parents.
- Participated in Continuous Professional Development opportunities to optimise teaching support capabilities.
Customer Service Executive
Swets
Abingdon, Oxfordshire
2010.01 - 2012.01
- Offered detailed product and service advice based on customer needs.
- Updated account information after customer calls for well-maintained data accuracy.
- Resolved complaints with proactive problem-solving and analysis.
- Recorded and processed customer data accurately.
- Provided professional and helpful support to new and existing clients.
- Responded to customer queries and provided excellent customer service.
- Engaged in team-building activities to build rapport with staff.
- Applied best practices to comply with customer service procedures.
Education
Certificate of Higher Education - Law
CILEx Law School
BedfordPsychology
Open University
Milton Keynes 2011.10 - 2014.01
A level Equivalent -
The European School Culham
Culham Oxfordshire 1992.09 - 1999.06
Skills
- Team player
- Problem solving
- Excellent time management
- Verbal and written communication
- Excellent relationship builder
- Effective planning
- Administrative support
- Computer literacy
- Quick Learner
Languages
French
Advanced
Timeline
Litigation and Employment Paralegal
Slade Legal
2019.11 - Current
Community Teaching Facilitator
Macintyre
2017.09 - 2019.10
Psychology
Open University
2011.10 - 2014.01
Customer Service Executive
Swets
2010.01 - 2012.01
A level Equivalent -
The European School Culham
1992.09 - 1999.06
Certificate of Higher Education - Law
CILEx Law School