Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rebecca Edwards

Newport,Newport

Summary

Experienced professional with a robust background in strategic planning, project management, and customer service. Demonstrates exceptional attention to detail and a strong understanding of corporate social responsibility. Proven ability to develop and implement social engagement strategies, build local community relationships, and drive continuous improvement initiatives. Committed to enhancing community-based activities and charity work while fostering sustainable development.

Overview

17
17
years of professional experience

Work History

Social value and Engagement Co-ordinator

SSCL
Newport, Blaenau Gwent
01.2024 - Current
  • Managed and nurtured strong relationships with local communities, businesses, educational institutions, and key stakeholders.


  • Acted as the business’s public representative, fostering positive relationships within each of our business location's.


  • Assisted in developing initiatives aimed at encouraging the younger generation to explore career opportunities.


  • Created and managed marketing materials, including content for social media platforms, the company website, and internal communications.


  • Led the development, planning, and execution of corporate social responsibility (CSR) activities, events, and strategic initiatives.
  • Monitored local and regional news to stay informed of community developments and identify relevant opportunities.
  • Collaborated with project teams to promote and embed social value initiatives into business operations.
  • Identified strategic volunteering opportunities within the local community, aligned with company values and objectives.
  • Supported the execution of engagement and social value projects, case studies, and communications, in alignment with SSCL’s social value strategy.
  • Partnered with environmental teams to increase awareness and knowledge of sustainability efforts.
  • Developed a comprehensive schedule of employee engagement activities, fostering a sense of community and belonging.
  • Established and managed corporate volunteering programs to align with strategic goals and boost employee participation and engagement.

Volunteer worker Fundraiser and community speaker

Alzheimer's research UK
Newport, Blaenau Gwent
05.2017 - Current


  • Became actively involved with Alzheimer’s Research UK after my father’s Alzheimer’s diagnosis, channelling personal experience into raising awareness and supporting the cause.
  • Completed various fundraising activities, including a 5K charity fun run and a 1,000-mile bike ride, successfully raising funds for Alzheimer’s research.
  • Organized and led highly successful charity events including two “Mighty Quiz,” nights raising vital funds for Alzheimer's research UK.
  • Delivered public talks as a community speaker, engaging with council members and carers to provide insights on how to better support individuals living with Alzheimer’s, ensuring they maintain quality of life.
  • Collaborated with a team to visit local junior schools, presenting educational sessions to raise awareness among young students about Alzheimer’s disease and its impact on individuals and families.

HR advisor

SSCL
Newport, Blaenau Gwent
03.2020 - 12.2023
  • Acted as the first point of contact for civil service employees, providing expert HR advice on issues such as conflict resolution, pay disputes, and performance management.


  • Delivered high-quality customer service, managing a diverse range of HR inquiries with personalized attention to each case.


  • Trusted to handle subject access requests with a focus on accuracy and confidentiality.
  • Promoted to the SME Hub - L1 Development Opportunity role, where responsibilities expanded to managing complex service requests and monitoring case resolution through SharePoint and email.
  • Supported the transactional team by managing a personal case load and contributing to resolving more complex service requests.
  • Recognized for analytical skills in investigating and resolving queries, winning awards for top performance and promoting a positive Net Promoter Score (NPS) in all interactions.
  • Contributed to company initiatives, including virtual surgeries for HR Business Partners.
  • Created training presentations and trained the team on the new overpayment process, ensuring consistency and knowledge transfer.
  • Trained new employees on the Ministry of Justice/HMPPS HR processes, providing ongoing support through daily queries, shared resources, and document management.
  • Entrusted with floor-walking responsibilities to assist colleagues in both virtual and office settings when managers are unavailable.


Sales Advisor, administer and front of house

Big Yellow Self Storage
Cardiff, Cardiff
05.2014 - 11.2016
  • Acted as the first point of contact for new and existing customers, delivering exceptional customer service and addressing inquiries.
  • Drove store sales by following up on inquiries, advising on storage and office space solutions tailored to customer needs, and achieving KPIs.
  • Processed payments, handled cash and banking, and managed bookkeeping to ensure all end-of-day processes were completed.
  • Managed office administration, including bank statements, financial transactions, and general office duties, contributing to smooth day-to-day operations.
  • Built rapport with customers to improve client retention and support overall business growth.

Basis of claim Officer

We Fight Any Claim
Cwmbran, Torfaen County Borough
05.2013 - 04.2014
  • Conducted outbound calls to existing customers to gather information for Financial Ombudsman questionnaires related to Payment Protection Insurance (PPI) claims.
  • Analysed customer situations to determine the nature of mis-selling, ensuring detailed and accurate documentation of all findings.
  • Consistently exceeded strict KPIs, contributing to a high success rate in claims processing.
  • Assisted in training new team members and provided ongoing support to colleagues to enhance overall team performance.

Customer sales advisor

Lloyds TSB
Newport, Blaenau Gwent
06.2007 - 11.2012
  • Generated new business opportunities and cross-sold a diverse range of banking products and services to existing clients through inbound calls.
  • Consistently exceeded strict monthly KPIs, leveraging strong negotiation skills and in-depth product knowledge to enhance customer engagement.
  • Ensured compliance with FSA guidelines to maintain the security and accuracy of customer data.
  • Recognized with multiple awards for exceptional service quality and achieving record daily sales numbers.
  • Provided training for new team members, conducted call coaching sessions, and led team briefings to enhance performance and knowledge sharing.
  • Demonstrated product usage and features effectively to customers, contributing to informed purchasing decisions.

Education

Lean Six Sigma Yellow Belt Accreditation. - Competence in Lean Thinking Knowledge & Practice

Lean Six Sigma
06.2024 - 08.2024

Skills

  • Strategic planning
  • Attention to Detail
  • Project Management
  • Corporate social responsibility understanding
  • Social engagement strategy
  • Customer service experience
  • Continuous improvement strategies
  • Local community relationship building
  • Community-based activities
  • Charity work

Affiliations

  • I love to write, I have written fan fiction as well as a romance novel
  • I have worked as a local volunteer for Alzheimer’s Research UK.

Timeline

Lean Six Sigma Yellow Belt Accreditation. - Competence in Lean Thinking Knowledge & Practice

Lean Six Sigma
06.2024 - 08.2024

Social value and Engagement Co-ordinator

SSCL
01.2024 - Current

HR advisor

SSCL
03.2020 - 12.2023

Volunteer worker Fundraiser and community speaker

Alzheimer's research UK
05.2017 - Current

Sales Advisor, administer and front of house

Big Yellow Self Storage
05.2014 - 11.2016

Basis of claim Officer

We Fight Any Claim
05.2013 - 04.2014

Customer sales advisor

Lloyds TSB
06.2007 - 11.2012

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Rebecca Edwards