Summary
Overview
Work History
Education
Timeline
Hi, I’m

Rebecca Eagles

Healthcare Administrator
Shrewsbury

Summary

During my time in all my job roles i have developed many skills which would be transferrable to this role.

Working closely with adults in a care setting i have enhanced my care and compassion, always striving to ensure the best for the service users. I have worked completing care plans and liaising with health professionals and family and friends.

I have developed many other skills from previous positions which would be transferable to this role from working within a care setting with individuals with mental health needs, sometimes with challenging behaviours.
In my role at the care home I support service users with
everyday tasks, appointments and social activities improving their quality of life and communication.
In my current NHS role I work alongside healthcare professionals to help achieve the best possible outcomes for the patients. I also work, amongst others, with district nurses, physiotherapists,
rapid response and admiral nurses as part of the wider teams to produce the best possible care for patients. I also did triage for virtual ward as a pilot scheme for a short while.
I have a passion for working with people and would love the opportunity to work in a client facing role as I feel that this would be where I could use my skills to really make a difference.
Working in socail care is also something I feel passionate about due to to having a close family member with serious mental health disorder who I have helped to support. Also i have helped my grandparents to access the correct support by helping to arrange care with the knowledge i have gained in my current job role as healthcare administrator, often referring to social services.
I work on multiple computer systems and also communicate daily with patients and healthcare professionals.
I have undertaken many training courses which would be relevant to this position also, and I hold all of the certificates for this, such as person centred planning, safeguarding adults, documentation and record keeping and Data protection GDPR.
I am a positive hardworking member of my team and try to always ensure the patients health and wellbeing is foremost priority and that their referrals are processed promptly in a timely manner.
I work well under pressure and in my role as support worker I have regularly had to deescalate situations within a highly emotional environment.

Overview

13
years of professional experience
6
years of post-secondary education

Work History

Shropshire Community NHS Trust
Telford, Shropshire

SPR Healthcare Administrator
11.2022 - Current

Job overview

In my role as healthcare administrator I receive, process and send referrals to numerous relevant healthcare services in the community, including district nurses, occupational therapists, physiotherapists and social services. I liaise daily with these professionals and also patients.

I have;

  • Worked flexible hours, weekend and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing referrals
  • Skills at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Developed strong communication and organisational skills.

Select Healthcare
Shrewsbury, SHR

Support Worker
10.2021 - Current

Job overview

In my role as support worker I Support adults with a wide range of learning disabilities to remain as independent as is safely possible.

  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Transported service users to appointments, shopping venues and entertainment events according to determined schedule.
  • Helped service users manage and reach individual goals, supporting independent progression and other skills.
  • Working closely with individuals as a key worker.
  • Liaising with families and friends, as well as healthcare professionals.
  • Creating and updating care plans.
  • Promoting independence with the correct level of support for the individual.

The Hair Station.
Baschurch, Shropshire

Manager/Stylist
08.2018 - 10.2021

Job overview

Before the pandemic I took an opportunity to open my own hair salon in the village in which I live. I developed the salon from being a small quiet salon, to a blooming business. Unfortunately due to the pandemic I ultimately had to close the business.

My roles within the salon were:


  • Hiring staff and renting out facilities.
  • Ensuring a high level of customer service
  • Maintaining professional, organized, and safe environment for employees and patrons.
  • Bookkeeping
  • Advertising services
  • Ensuring the business complied with health and safety practices
  • working as a hair stylist within the team
  • ensuring supplies were ordered on time.

Select Healthcare
Shrewsbury, SHR

Support Worker
02.2015 - 08.2018

Job overview

Same as previous

The Burlton Inn
Shrewsbury, SHR

Bar/Restaurant Manager
07.2010 - 07.2014

Job overview

During my time at The Burlton i mainly worked in the bar area during shifts, however i also has a number of other responsibilities such as :

  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Cashing up
  • Creating bookings
  • Ensuring the staff had the relevant information and training
  • ensuring a high level of customer service.

Education

The Corbet School
Baschurch, SHR

GCSE
09.2000 - 09.2005

University Overview

The GCSE's I attained:

Maths - B

English - B

English Literature - B

Science Double Award - B

IT - B

Art and Design - B

History - C

D&T textiles - C

North Shropshire College
Oswestry, SHR

Access in to Healthcare
09.2014 - 07.2015

University Overview

During my time at North Shropshire i attained the following certificates:

Biological Science

Health Studies

Psychology

ICT

Level 3 Maths

Sociology

Timeline

SPR Healthcare Administrator

Shropshire Community NHS Trust
11.2022 - Current

Support Worker

Select Healthcare
10.2021 - Current

Manager/Stylist

The Hair Station.
08.2018 - 10.2021

Support Worker

Select Healthcare
02.2015 - 08.2018

North Shropshire College

Access in to Healthcare
09.2014 - 07.2015

Bar/Restaurant Manager

The Burlton Inn
07.2010 - 07.2014

The Corbet School

GCSE
09.2000 - 09.2005
Rebecca EaglesHealthcare Administrator