REBECCA EAGLES
Crewe,Cheshire
Summary
Dedicated professional with a strong background in mentorship and team support, demonstrating exceptional adaptability and time management skills. Proven ability to solve complex problems with empathy and compassion, while excelling in sales, up-selling, and customer retention. Adept at effective communication, ensuring seamless interactions and fostering long-term client relationships.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
CUSTOMER RETENTION SPECIALIST
RADIUS PAYMENT SOLUTIONS
04.2019 - 08.2024
- Achieved the highest customer retention rates through empathetic, solution-focused interactions
- Successfully handled and resolved customer complaints, balancing company interests with client satisfaction
- Regularly upsold additional services, enhancing the value provided to customers
- Built rapport and trust with customers, resulting in positive feedback and a high number of favorable reviews on TrustPilot
- Supported clients through the COVID-19 pandemic by proactively adjusting fees, modifying payment plans, and providing assistance
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Displayed energy and enthusiasm in fast-paced environment.
CUSTOMER SERVICE & ACCOUNT MANAGER
RADIUS PAYMENT SOLUTIONS
02.2019 - 04.2019
- Fostered strong client relationships and handled complex customer service inquiries
- Maintained a positive, client-first approach to issue resolution
CUSTOMER SUCCESS ASSOCIATE
RADIUS PAYMENT SOLUTIONS
07.2018 - 02.2019
- Awarded 'Top Performer' in my first month, consistently achieving and exceeding team targets
- Effectively upsold additional products, including dash cams, meeting interaction goals
- Mentored team members to help them reach their targets, contributing to overall team success
SALES AND ACCOUNT DEVELOPMENT
THE INDUSTRIAL MAINTENANCE GROUP
12.2016 - 07.2018
- Conducted proactive sales calls and successfully opened new accounts
- Consistently hit monthly targets and contributed to a steady growth in the client base
- Maintained strong client relationships through regular on-site visits
Education
BA Hons - Photography: Editorial and Advertising
UNIVERSITY OF GLOUCESTERSHIRE
Cheltenham, Gloucestershire 09.2013 - 09.2015
Skills
- Mentorship and Team Support
- Adaptability
- Time Management and Multitasking
- Problem-Solving
- Empathy and Compassion
- Sales and Upselling
- Effective Communication
- Customer Retention
Timeline
CUSTOMER RETENTION SPECIALIST
RADIUS PAYMENT SOLUTIONS
04.2019 - 08.2024
CUSTOMER SERVICE & ACCOUNT MANAGER
RADIUS PAYMENT SOLUTIONS
02.2019 - 04.2019
CUSTOMER SUCCESS ASSOCIATE
RADIUS PAYMENT SOLUTIONS
07.2018 - 02.2019
SALES AND ACCOUNT DEVELOPMENT
THE INDUSTRIAL MAINTENANCE GROUP
12.2016 - 07.2018
BA Hons - Photography: Editorial and Advertising
UNIVERSITY OF GLOUCESTERSHIRE
09.2013 - 09.2015
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