Rebecca Douel

Milton Keynes

Overview

years of professional experience

Matrix

2018.01 - 2026.04

Executive ownership of strategic customer relationships across Local Authorities and care providers
Act as senior escalation point and executive sponsor for long‑term public sector and care sector clients
Lead renewal, retention, and expansion strategy across multi‑year contracts
Partner with customers to ensure workforce continuity, service coverage, and regulatory compliance
Align customer success outcomes with operational delivery, workforce planning, and commercial objectives
Lead cross‑functional collaboration across Operations, Workforce, Finance, and Sales teams

Matrix

2015.01 - 2018.01

Led supply chain operations supporting workforce deployment and customer service delivery
Managed supplier relationships, capacity planning, and continuity of supply
Supported care sector and Local Authority contracts by ensuring reliable, compliant operational delivery
Forecasted demand in line with workforce and customer requirements
Implemented process improvements to reduce risk, improve efficiency, and control cost

Matrix

2008.01 - 2015.01

Managed long‑standing customer accounts within Local Authorities and the care sector
Owned end‑to‑end account relationships, including contracts, pricing, renewals, and service agreements
Worked closely with commissioners and operational leaders to support workforce delivery requirements
Acted as primary escalation point for service, workforce, and delivery challenges
Identified opportunities for account growth and expanded service provision
Analysed sales data for identifying opportunities for growth.
Collaborated with sales team for achieving shared objectives.

Matrix

2018.01 - 2026.04

Matrix

2015.01 - 2018.01

Matrix

2008.01 - 2015.01