Summary
Overview
Work history
Education
Skills
Languages
Certification
Favourite Quote
Affiliations
Accomplishments
Timeline
Generic
Rebecca Dominato

Rebecca Dominato

LONDON

Summary

Broad industry experience spanning Financial Services and Technology, and SaaS. Proven track record in driving revenue growth, managing diverse portfolios, and leading new business acquisition. Skilled in building and nurturing lasting client relationships, delivering tailored solutions, and ensuring exceptional client satisfaction.

A results-driven professional with a consultative approach, continuously seeking opportunities for personal and professional growth. Actively engaged in volunteer work, committed to promoting an inclusive and collaborative work environment. Passionate about equality and human rights, especially rescuing children and women trapped in modern-day slavery.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Mid Market Expansion – Client Development Manager

Smartsheet Inc
London
02.2024 - Current

Drove business growth and new logo acquisition across Italy and Portugal for Commercial and Enterprise accounts.

  • Managed over 800 accounts within a $2.2M ARR portfolio, facilitating strategic planning and relationship development.
  • Executed market expansion strategies targeting both Commercial and Enterprise sectors in Italy and Portugal.
  • Collaborated with local partners to enhance new logo acquisition and support joint go-to-market initiatives.
  • Identified upsell and cross-sell opportunities to maximise account value and foster sustainable growth.
  • Mentored new hires during onboarding, sharing knowledge and best practices for team integration.

SMB Sales – Client Development Manager

Smartsheet Inc
London
05.2022 - 02.2024

Drove business growth across commercial and enterprise accounts in Italy and Portugal through strategic planning.

Oversaw portfolio of over 400 accounts, achieving $1.2M ARR in collaborative software sector.

  • Designed and delivered tailored solutions to align with client needs and enhance adoption.
  • Planned and executed first local events in Italy, including User Groups in Milan and Rome.
  • Organised Italian-language webinars with local partners to strengthen go-to-market strategies.
  • Identified upsell and cross-sell opportunities to maximise account value and drive growth.
  • Supported onboarding of new hires as a mentor, sharing knowledge and best practices.

Customer Success Manager

Smartsheet Inc
London
06.2021 - 05.2022
  • Served as a workflow execution partner for EMEA customers, driving platform adoption and process enhancement.
  • Provided implementation support and best practices to optimise user experience and growth.
  • Collaborated with cross-functional teams to champion customer needs and ensure satisfaction.
  • Recognised in end-of-month and end-of-quarter debriefs for significant contributions.
  • Mentored new hires as a Smart-buddy, fostering knowledge sharing and integration.
  • Achieved three promotions within two years due to exceptional performance.

Education

Bachelor of Arts - Business Management, Marketing

Cumbria University
London
09.2013 - 06.2014

Higher National Diploma - Business Administration and Management

South Thames College | 01/2011 – 12/2013
London
09.2011 - 06.2013

Diploma Scuola Superiore - Tourism and Travel Services Management

Istituto Leardi
Italy
01.2005 - 12.2009

Skills

  • Time management
  • International sales
  • Business development
  • Account planning and management
  • SaaS, Sales Process
  • Data driven decision
  • Revenue Growth
  • Customer Retention & Upselling
  • Renewal & Retention Strategy
  • Communication & Interpersonal Skills
  • Identifying new opportunities

Languages

English
Fluent
Portuguese
Native
Italian
Native
Spanish
Elementary
French
Elementary

Certification

Smartsheet Product Certified User
Smartsheet

Favourite Quote

"Money is only a problem if value is missing."

Affiliations

  • 🎭 Arts & Entertainment 🌍 Volunteering ✈️ Travel 💪 Fitness

Accomplishments

Overachievement FY25

Top #1 Performer in EMEA

Top #1 Performer Globally

Presidents Club 25


Awards

‘100% Retention’ FY22 Award

‘Pole Position’ Q3 FY24 Award

‘Grand Slam’ Q2 FY25 Award

‘Franchise Player’ Q2 FY25 Award

‘Pole Position’ Q3 FY25 Award

‘Pole Position’ Q4 FY25 Award


Revenue Growth Achievement

Increased revenue by 15% in three quarters by acquiring new clients across Italy and Portugal.

Managed and developed 800+ accounts, achieving a 100% customer retention rate in 2023.

Led 5 local events, increasing brand awareness and customer engagement by 40% in targeted regions.

Timeline

Mid Market Expansion – Client Development Manager

Smartsheet Inc
02.2024 - Current

SMB Sales – Client Development Manager

Smartsheet Inc
05.2022 - 02.2024

Customer Success Manager

Smartsheet Inc
06.2021 - 05.2022

Bachelor of Arts - Business Management, Marketing

Cumbria University
09.2013 - 06.2014

Higher National Diploma - Business Administration and Management

South Thames College | 01/2011 – 12/2013
09.2011 - 06.2013

Diploma Scuola Superiore - Tourism and Travel Services Management

Istituto Leardi
01.2005 - 12.2009
Rebecca Dominato