Rebecca Cox

Provided strategic and operational leadership across all aspects of site management, visitor experience, and event delivery within a high-profile public-facing venue. Ensured the safe, efficient, and commercially successful running of the building while delivering exceptional end-to-end visitor journeys.

Directed all building operations, including facilities management, maintenance, security, and compliance, ensuring a safe, fully operational environment for visitors, staff, and stakeholders

• Managed operational budgets, identifying efficiencies and revenue opportunities across building use and event delivery
• Led the planning and delivery of a diverse programme of events, from large-scale public events to private hires, ensuring seamless execution and high customer satisfaction
• Oversaw front-of-house, visitor services, and event teams, embedding a customer-first culture and consistently high service standards
• Managed relationships with facilities providers and contractors, restructuring contract agreements to maintain service quality while achieving cost efficiencies
• Developed and implemented operational policies, enhancing health & safety, risk management, and emergency planning to ensure compliance and visitor safety
• Coordinated cross-functional activities, supporting exhibitions, events, and commercial initiatives to enhance operational effectiveness within the venue
• Used visitor data and feedback to continuously improve building flow, event experience, and overall satisfactionLed a
• Negotiated quarterly contract renewals with regular hires.

• Business Centre Manager for two properties in High Holborn, previously manager of a 43,000 sq foot property in Monument.
• First point of contact for team members regarding any client and building queries. Calmly and professionally addressing any issues in a proactive manner.
• Carried out probation reviews, disciplinaries and appraisals for my team
• Maintained all areas of the building to a high standard and made sure all vacant offices met company standards to ensure an increase of sales at the centre.
• Successfully and efficiently led multiple new client move ins, during peak times this was up to eight in a period of one month.
• Managed office set-up requirements, including IT and telephony, floor box and floor plan arrangement, and contractual work for new offices.
• Managed client move outs, evaluated dilapidation costs and ensured payments were received promptly.
• Managed multiple contractual jobs, including budgeting and resource acquisition.
• Followed up on all sales leads from head office, conducted centre viewings, and maintained high occupancy levels throughout the year.
• Conducted renewal meetings and addressed client requirements to secure contract extensions.
• Ensured all Statutory Testing was up to date for the centre and arranged with contractors any surveying or testing that was required.
• Prepared invoices based on contractual terms and distributed to clients
• At all times maintaining a strong rapport with my clients and making sure their needs were met with professionalism and care.
• Trained new centre managers on operational procedures and company standards.
• Coordinated training to improve operations, team morale and customer service.

• Oversaw daily operations of multiple centres, ensuring compliance with centre standards and statutory testing requirements while supporting managers in debt collection and team management.
• Managed two sites while providing support to the wider team, facilitating best practices and operational consistency.
• Facilitated training sessions for new centre managers to improve operational skills.
• Led recruitment for entry-level positions at Beaumont, enhancing team capabilities.

• From the period of November 2018- November 2021 I was at various times the General Manager for Bussey Rooftop Bar which is a high turnover and large capacity venue.
• Oversaw bar and venue service, ensuring team performance met customer expectations consistently.
• Streamlined stock inventory and reordering processes to maintain optimal supply levels.
• Created a winter cocktail menu to boost revenue
• Conducted daily cash reconciliation to ensure accuracy
• Organised employee rota based on venue needs.
• Training new staff to meet the establishments standards.
• Ensuring the team were meeting their career goals through regular performance reviews.
• Developed relationships with brand ambassadors and promoters to enhance promotional opportunities.
• Conversing with building managers and contractors when any issues occurred with venue maintenance such as plumbing, electrics and internet.

• Optimised bar operations by leveraging team strengths and addressing weaknesses for safety and efficiency.
• Managed large and small scale events to enhance guest experience and operational flow.
• Communicated with senior management and security via radio to maintain safety and operational efficiency in the bar.
• Held personal licence to serve alcohol in compliance with legal regulations.
• Cashed up, controlled stock, and managed staff rotas.
• Adapted quickly to changing circumstances in various events and teams.

• I managed the hiring of site managers and staff at the beginning of the season, along with rosters, ordering, and payroll for all sites.
• Served as primary contact for cinema staff, managers, and head office regarding cinema operations.
• Multi site manager for all their London cinemas.
• Worked with the Operations Manager and Design Manager to set up the sites for the season and the opening nights.
• Reviewed monthly sales reports for tickets and confectionery, implementing changes to enhance sales and profitability.
• `I was a part of weekly status meetings, putting forward new sales, marketing and event ideas to increase revenue.
• I remained the bookings manager for both Bussey Rooftop Bar and Rooftop Film Club as well as managing customer service emails for both sites.