Rebecca Cowan
Ashford,Kent
Summary
Motivated professional demonstrating strengths in collaboration and problem-solving. Adapts to dynamic environments through proactive relationship-building and effective communication. Committed to driving positive outcomes and supporting team success.
Overview
8
8
years of professional experience
Work History
Buyer
Southeast Flowers LTD
Ashford, Kent
08.2021 - 03.2026
- Collaborated with suppliers in Holland, Italy, and the UK to enhance product availability and quality.
- Ensured compliance with buyer directives to facilitate effective purchasing.
- Monitored stock levels and initiated reordering processes to prevent stockouts and overstocking.
- Resolved issues related to deliveries, pricing, and item quality promptly.
- Assisted customers in selecting appropriate products to meet specific requirements.
Provided product suggestions based on customer needs.
Facilitated negotiations on pricing and quality to support customer satisfaction. - Managed complaints through clear communication and effective problem-solving to ensure timely resolutions.
- Built and maintained courteous and effective working relationships.
Admin Assistant
Southeast Flowers LTD
Ashford, Kent
08.2018 - 08.2021
- Managed incoming calls and emails, ensuring prompt responses or directing queries to appropriate departments for resolution.
- Issued invoices and credits for customers, maintaining accuracy in billing processes and contributing to customer satisfaction.
- Processed cash and card payments with accuracy and efficiency.
- Processed card payments onto financial software to ensure accurate reconciliation of customer accounts.
- Developed daily pricelists highlighting star products to enhance visibility and support sales efforts.
Education
BTEC level 3 - Floristry
Canterbury College
Canterbury01-2014
A-Levels - Art, Human Biology, History and Psychoclogy
Highworth Grammar School
Ashford01-2013
GCSEs - English, Maths, Chemistry, Biology, Physics, Art, RE, Media Studies and French
Highworth Grammar School
Ashford01-2011
Skills
- Supplier management
- Purchase order processing
- Inventory control
- Stock management
- Product sourcing
- Supplier relationship management
- Invoice processing
- Product knowledge depth
- Team collaboration
- Problem solving
- Team player
- Relationship-building
- Approachable personality
- Administrative skills
Timeline
Buyer
Southeast Flowers LTD
08.2021 - 03.2026
Admin Assistant
Southeast Flowers LTD
08.2018 - 08.2021
BTEC level 3 - Floristry
Canterbury College
A-Levels - Art, Human Biology, History and Psychoclogy
Highworth Grammar School
GCSEs - English, Maths, Chemistry, Biology, Physics, Art, RE, Media Studies and French
Highworth Grammar School