Rebecca Cooper
Brierley Hill,Stourbridge
Summary
Experienced Business Support Officer with outstanding administration and communication skills. Inputs data with care and accuracy for correct, up-to-date records. Polite, punctual and friendly for professional staff and customer support.
Capable individual seeks opportunity to provide reliable administration support to senior business teams. Multitasks and plans successfully to achieve tasks accurately and within deadlines. Methodical and precise for reliable records and communications.
Knowledgeable student with excellent written and oral communication skills seeks role in business support capacity. Sound planning and administration skills to meet deadlines whilst maintaining standards. Communicates and collaborates well for successful teamwork.
Resourceful administrative professional with in-depth understanding of all areas of business operations, including meeting support, correspondence management and financial administration. Excellent communication, interpersonal and planning skills with an analytical approach to solving routine and complex problems. Bringing 9 years of related experience.
Hardworking Administrator, talented with clerical work and skilled in managing team assignments. Experienced with word processing, data entry and scheduling to support all office needs. Adapts easily to changing needs and analytically approaches diverse administrative issues.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work History
Business Support Officer
Black Country Healthcare NHS Foundation Trust
Dudley, West Midlands
11.2022 - Current
- Maintained smooth back-office functions to promote efficient business operations.
- Built and maintained strong working relationships with colleagues.
- Prepared meeting materials, set up conference rooms and took notes.
- Liaised with event venues to confirm company requirements get fulfilled.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Coordinated maintenance and repairs of office facilities and equipment.
- Facilitated meetings to discuss latest developments and promote target goals.
- Coached and trained administrative staff to fulfil tasks and projects.
Team Leader
Black Country Healthcare NHS Foundation Trust
Halesowen, West Midlands
07.2021 - 11.2022
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Assessed feedback to maximise customer satisfaction and loyalty.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
- Mentored and equipped employees with product knowledge to improve service delivery and sales.
- Undertook regular performance reviews to identify areas for improvement.
Team Administrator
Black Country Healthcare NHS Foundation Trust
Halesowen, West Midlands
11.2020 - 07.2021
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Answered telephone calls, compiling detailed notes and promptly forwarding as required.
- Provided clerical support to company employees, including copying, faxing and file management.
- Operated fax machines, copy machines and other standard office equipment.
- Liaised with office cleaners and maintenance service providers for jobs.
Administrative Officer
Black Country Partnership NHS Foundation Trust
Stourbridge, West Midlands
11.2016 - 11.2020
- Ordered stationery supplies to meet usage demands, including ink cartridges, toner and paper.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Handled diary management for smooth-running administration processes.
- Took minutes and thorough notes in meetings for distribution.
- Organised meetings and events guaranteeing professional results.
- Organised filing system for important and confidential office documents.
- Managed queries in person, by phone and via email with exceptional customer care.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Made travel arrangements and booked accommodation for senior staff.
- Led, directed and mentored administrative team to achieve maximum output.
- Provided cover during sickness and annnual leave
Education
GCSEs - British Sign Language (BSL)
Zabra Access
Stourbridge, Dudley 09.2022 -
BA Business Management - Business
The Open University
Milton Keynes 02.2018 - 03.2023
GCSEs - British Sign Language (BSL)
Zebra Access
Stourbridge, Dudley 09.2021 - 07.2022
NVQ Level 2 - Business Administration
Sandwell College
03.2014 - 04.2015
NVQ Level 2 - Text Processing
Hateley Heath Family Education Training Centre
West Bromwich, Sandwell 03.2014 - 11.2014
Certificate of Higher Education - Education
Worcester University
Worcester, Worcestershire 09.2012 - 07.2013
GCSEs - Business Studies
RedHill Secondary School
Stourbridge, Dudley 09.2009 - 07.2010
GCSEs - English Literature
RedHill Secondary School
Stourbridge, Dudley 09.2009 - 07.2010
GCSEs - Maths
RedHill Secondary School
Stourbridge, Dudley 09.2009 - 07.2010
GCSEs - English Language
RedHill Secondary School
Stourbridge, Dudley 09.2008 - 07.2009
Skills
- Back office management
- Meeting preparation
- File systems oversight
- Report writing skills
- Correspondence management
- Basic IT support
- Administrative support
- Project assistance
- Motivational leadership style
- Database administration
- Ability to prioritize
- Microsoft Office expertise
- Documentation control
- Employee management
- Business administration
- Scheduling and calendar management
- Data entry
Timeline
Business Support Officer
Black Country Healthcare NHS Foundation Trust
11.2022 - Current
GCSEs - British Sign Language (BSL)
Zabra Access
09.2022 -
GCSEs - British Sign Language (BSL)
Zebra Access
09.2021 - 07.2022
Team Leader
Black Country Healthcare NHS Foundation Trust
07.2021 - 11.2022
Team Administrator
Black Country Healthcare NHS Foundation Trust
11.2020 - 07.2021
BA Business Management - Business
The Open University
02.2018 - 03.2023
Administrative Officer
Black Country Partnership NHS Foundation Trust
11.2016 - 11.2020
NVQ Level 2 - Business Administration
Sandwell College
03.2014 - 04.2015
NVQ Level 2 - Text Processing
Hateley Heath Family Education Training Centre
03.2014 - 11.2014
Certificate of Higher Education - Education
Worcester University
09.2012 - 07.2013
GCSEs - Business Studies
RedHill Secondary School
09.2009 - 07.2010
GCSEs - English Literature
RedHill Secondary School
09.2009 - 07.2010
GCSEs - Maths
RedHill Secondary School
09.2009 - 07.2010
GCSEs - English Language
RedHill Secondary School
09.2008 - 07.2009
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