Rebecca Cook

To coordinate and develop mediation services, manage referrals, support volunteer mediators, and promote the value of mediation within the community. The Mediation Coordinator acts as the key point of contact for all mediation enquiries and ensures cases are managed efficiently and in line with service standards.

Case Management:

• Receive, assess, and manage mediation referrals from individuals and partner organisations (e.g. councils, housing associations, police).
• Conduct initial assessments and suitability checks with all parties.
• Allocate cases to volunteer mediators based on availability and experience.
• Monitor progress and ensure timely and appropriate follow-up throughout the mediation process.

Volunteer Support and Supervision:

• Recruit, train, and onboard volunteer mediators.
• Provide ongoing support, supervision, and feedback to volunteers.
• Organise regular volunteer meetings, training sessions, and development opportunities.
• Maintain up-to-date records of volunteer activity and availability.

Service Development and Promotion:

• Raise awareness of the mediation service through outreach, presentations, and community events.
• Build and maintain relationships with referral partners and stakeholders.
• Identify opportunities to expand or improve the service, including exploring new areas such as conflict coaching.

Administration and Reporting:

• Maintain accurate and confidential case records.
• Collect and analyse data on referrals, outcomes, and service use.
• Produce regular reports for funders, management, and partners (e.g. quarterly impact reports).
• Ensure the service operates in line with policies, data protection laws, and safeguarding procedures.

General Duties:

• Act as the primary point of contact for mediation enquiries.
• Respond to public and partner queries in a professional and timely manner.
• Attend relevant meetings, networking events, and training as required.

• To ensure customers receive the highest customer service possible through the delivery of professional, friendly, safe, progressive and enjoyable lessons
• To ensure the pool area is clean, tidy and safe for customers.
  
  Senior Teacher role - Responsibilities include:
• Mentoring teachers
• Monitoring teachers progress, and supporting teachers during their training.
• Assessing teachers throughout their teaching journey
• Deliver CPD sessions.

• Provided stimulating learning environments, motivating students to engage with class activities and reach potential.
• Assessed and catered to student needs by providing one-to-one support and guidance.
• Supervised and provided support to pupils with special needs, constantly helping with access to learning.
• Informed parents and caregivers of child's progress, key achievements and areas of concern.
• Monitored pupils' responses to learning activities and accurately recorded achievement.
• Monitored social interactions and modelled positive choices to improve connections and reduce conflicts.
• Enhanced student wellbeing by encouraging health, safety and good behaviour.

• Processing orders via email and phone.
• Checking data accuracy in orders and invoices.
• Contacting clients and customers to obtain missing information or answer queries.
• Main point of contact for domestic customers providing information regarding products, deliveries and orders.
• Liaise with logistics department for local and national deliveries.
• Maintain and update sales and customer records.
• Communicate important feedback from customers internally.
• Ensure sales targets are met.
• Website management and social media content creator.
• Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
• Scheduled appointments and maintained master calendar.
• Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
• Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
• Collaborated closely with other managers to smooth and improve office operations.
• Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
• Cash reconciliation

• Encourage development of individual interests and attitudes.
• To promote, safeguard and protect the welfare of each young person.
• Establish and maintain positive and trusting relationships with the young people that will promote their sense of security.
• Promote the development of a healthy lifestyle for Young People.
• Assist Young People in the development and sustaining of positive social networks with adults and other peer groups.
• Be responsible for the assessment, planning, tracking, delivery and review of a learner's curriculum including lesson plans and schemes of work.

• Organised and used variety of teaching techniques, maximising individual and group learning.
• Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
• Managed student behavioural issues to optimise classroom learning environments.
• Improved students' understanding of food technology for better academic performance.

• Collaborated with departmental leaders to establish organisational goals, strategic plans and objectives.
• Participated in ongoing training to enhance own job skills and knowledge.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Participated actively in staff meetings and professional development sessions; stayed updated on educational trends.
• Maintained up-to-date knowledge of school policies and procedures, ensuring compliance at all times.
• Promptly addressed any issues or disruptions during class hours; maintained discipline.
• Encouraged positive conduct among students by modelling expected behaviour.
• Safeguarded pupils' welfare within the school premises for their safety and security.
• Cooperated with teaching staff in implementing educational initiatives consistently across classrooms.
• Provided feedback on student progress to relevant teachers, aiding in monitoring performance.
• Supervised extracurricular activities outside the classroom, fostering holistic development of students.

• Supervise learners, ensuring they are engaged and remain on task.
• Create a safe, positive and supportive classroom environment.
• Sought continuing education opportunities to stay current with industry trends.
• Promoted inclusive teaching strategies with an aim to accommodate individual learner needs.
• Provided feedback on student progress to relevant teachers, aiding in monitoring performance.
• Ensured smooth classroom operations whilst teacher was absent.
• Supported teaching staff in creating resource materials, improving lesson delivery efficiency.
• Encouraged positive conduct among students by modelling expected behaviour.
• Maintained up-to-date knowledge of school policies and procedures, ensuring compliance at all times.

• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
• Collaborated effectively with customers and staff to maintain smooth-running company operations.
• Welcomed guests and clients in friendly, positive manner.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Cash reconciliation

• Greeted all students and staff with smiles and offered assistance with any needs or issues.
• Provided assistance to students in regards to the library computer system and gave instructions for logging onto the Internet.
• Used library and scholarly databases to locate necessary information.
• Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
• Oversaw check-in and check-out process of library books and materials.
• Supported daily operations with diverse clerical tasks, assisting library personnel to streamline workflows.
• Contributed towards building an inclusive culture by arranging materials catering diverse interests and needs.