REBECCA CHIKOWORE
HR Business Partner
Leicester
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings. Supports clients and effectively balances role of consultant and mentor with ability to control employer-related risks and grow stakeholder's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
HR Business Partner
Carlisle Support Services
07.2022 - Current
- Collaborated with leadership to assess and improve policies across board.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Work in partnership with Contract Managers to deliver the people strategy and to create the best possible place to work for colleagues
- Drive and lead on key projects / areas such as mobilisations, change management, organisational design, employee engagement, succession and talent analytics
- Coach and mentor people managers on all people related matters
- Support line managers across the business on workforce planning, organisational structure and design
- Negotiated collective bargaining agreements
- Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention
- Ensuring cases are dealt with in timely manner and in line with relevant employment law
- Advised senior management on organizational development and change management initiatives.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Distributed employee engagement surveys to identify areas of improvement.
- To create & deliver HR training sessions for all people managers across the business.
Employee Relations Specialist
McKesson
06.2021 - 06.2022
- Maintaining the ER case log, ensuring it is up to date and utilising data insights in support of stakeholder conversations
- Identify trends and work with ER Team on solutions as necessary
- Promoted harmonious working climate to boost morale and productivity.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- In conjunction with Learning and Development produce training materials and deliver ER and Change to managers
- Answered management and employee questions, interpreted contracts and resolved issues.
- Acts as first point of contact and steer stakeholders through correct procedure and company best practice, advising at all stages and ensuring that all discussions and actions are progressed in a timely manner
- Managing my own case load of ER and change matters; within time constraints from beginning to end; provide advice on complex HR issues and working closely with stakeholders from multi-sites on high-risk cases
- Through coaching and influence, bring managers and colleagues to the best solution of employment related issues
- Participate in high-risk cases as a coach to the ‘’hearing’’ manager and as a note-taker to mitigate risk where possible
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Ensure performance against applicable SLA’s/Team Commitments
- Liaise with external parties as requested, including off site meetings and visits when needed
- Maintain up to date knowledge of employment legislation and understand how this may impact on company processes and policies
- Managed conflict resolutions to encourage professional and positive relationships and peace and order.
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
Employment Law Consultant
Croner Solutions
09.2019 - 06.2021
- Providing comprehensive telephone and email advice on all HR related queries namely: -
- Provide timely support to managers regarding employment relations matters
- Taking the lead on complex case management
- Implementing employee Relations Strategies
- Managing all professional ER correspondence
- Coaching managers across various industries in understanding and complying with employment policies and practices in relation to disciplinaries, grievances and best practice
- Shape implementation plans and support with the implementation of people initiatives
- Provide specialist advice on redundancies, recruitment and selection, absence management, TUPE processes, contractual rights and employment benefits just to name a few
- Reviewing policies and procedures to ensure compliance
- Assisting managers in the tracking of employee relations against a set metrics and recommending areas of improvement
HR Advisor
Prime Life
05.2017 - 10.2019
- Advising managers and employees on ER matters
- Sending out AWOL letters to employees
- Holding AWOL meetings with employees
- Leading in investigation and disciplinary meetings
- Advising managers or employees over the phone
- Carefully communicating information with the team
- Reviewing absence policies pertaining to contract and bank workers
- Auditing employee files for new starters and established employees
- Following up on decisions with formal correspondence such as outcome letters
- Completing change of detail forms and issuing new contracts
- Reviewing HR processes for best practice
- Writing to employees and acknowledging leavers’ documents
- Taking accurate minutes as and when required
HR Officer
Careers Wales
02.2017 - 05.2017
- Demonstrable experience and exposure to employee development
- Completion of routine administration routine
- Supporting managers in order to achieve organisational objectives in a unionized environment
- Producing stats reports weekly
- Taking a lead on casework i.e
- Mediation, grievances, and disciplinaries
- Managing the entire recruitment lifecycle from onboarding to appointment
- Absence management
- Ensuring company is audit ready and documentation is policy compliant
- Approving job descriptions and advertisements
- Ensuring the filing system is kept up to date
- Organising staff training sessions and activities
- Monitoring staff performance and attendance
- Managing internal stakeholders’ diaries and scheduling appointments that do not conflict
- Advising line managers and other employees on employment law and the employer's own employment policies and procedures
- Ensuring candidates have the right to work at the organisation
- Complete DBS checks for New starters
- Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives.
HR Assistant
NMC
01.2014 - 12.2016
- Working on monthly payroll deadlines with the payroll managers
- Processing sick, holiday pay, maternity and expenses
- Calculating overtime and pay increases
- Ensuring all employee’s payroll related matters are processed and ready to be transferred on to the payroll report
- Managing HR system reports daily to ensure that systematic records are up to date and compliant
- Processing leavers systematically and administrative
- Raise requisitions and GRNs (Goods Received Notes) via the procurement system eBis, with the NMC order processing system and procedure, checking for completeness and errors
- Prioritise allocated tasks daily to ensure work is completed on time and to an appropriate standard
- Provide on the job training for new and current team members, communicating standard procedures and helping to ensure that team members follow them
- Share ideas, identify areas for improvement and recommend ideas and solutions within my working area
- Responsible for the administration of employee benefits, such as “Cycle to work” scheme, applications for the Childcare Voucher, regulate Eye care vouchers and other relevant benefits
- Absence management and documenting FIT notes
Education
BA - Human Resource Management
Greenwich University
01.2011 - 01.2014
CIPD Level 5 -
ICS Learning
Skills
HRIS Technologyundefined
Affiliations
Dedicated Human Resources Professional focused on implementing efficient processes using knowledge of recruitment, employment relations, training and development and auditing. Adept at tailoring policy aligned advice to large corporate businesses as well as their smaller counterparts which are more commercially minded. Seven years of experience in Human Resources which includes working with managers in various industries such as Retail, Media, Health Care, Social Services, Business Management Consultancy and most recently a highly unionised Global Pharmaceutical company.
Timeline
HR Business Partner
Carlisle Support Services
07.2022 - Current
Employee Relations Specialist
McKesson
06.2021 - 06.2022
Employment Law Consultant
Croner Solutions
09.2019 - 06.2021
HR Advisor
Prime Life
05.2017 - 10.2019
HR Officer
Careers Wales
02.2017 - 05.2017
HR Assistant
NMC
01.2014 - 12.2016
BA - Human Resource Management
Greenwich University
01.2011 - 01.2014
CIPD Level 5 -
ICS Learning
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