Rebecca Chadwick
Dewsbury ,West yorkshire
Summary
Enthusiastic team player with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
25
25
years of professional experience
Work history
Selling clothes
Self employed
Dewsbury , West yorkshire
2010.04 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Customer sales representative
Saint Gobain Vetrotex uk ltd
Wakefield , West Yorkshire
2003.02 - 2010.03
- Stayed updated on inventory levels to provide accurate information to customers.
- Utilised sales scripts to guide conversations and close deals effectively.
- Handled multiple customers simultaneously without compromising quality of service.
- Coordinated with other departments for seamless customer experience.
- Handled financial transactions to ensure accuracy and customer satisfaction.
- Developed sales strategies for higher conversion rates.
- Maintained extensive knowledge of products by regular training.
- Managed customer complaints, improving overall satisfaction.
- Addressed customer questions, alleviating concerns and doubts.
- Met daily targets whilst maintaining a positive attitude under pressure.
- Built rapport with customers through friendly yet professional behaviour.
- Responded to telephone and in-person requests for information.
Call centre operative
Cheque exchange ltd
Dewsbury , West Yorkshire
2001.01 - 2003.03
- Showcased flexibility by working various shifts including weekends and holidays when required.
- Handled routine administration tasks to facilitate smoother operations.
- Improved operational flow by suggesting process improvements based on experiences and observations.
- Worked seamlessly in a team environment for collective success of the department.
- Managed high volume of calls for efficient service delivery.
- Juggled multiple priorities, ensured all tasks were completed on time.
- Demonstrated resilience under pressure, kept calm and composed during peak hours.
- Streamlined call centre processes for improved efficiency.
- Trained new staff members, imparted knowledge and expertise efficiently.
- Acted as first point of contact for customer issues and queries.
Education
NVQ Level 2 - Business Administration
Dewsbury collage
Dewsbury 09.1998
Audio typing level 2 - Business Administration
Dewsbury collage
Dewsbury 09.1998
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Resourcefulness
Timeline
Selling clothes
Self employed
2010.04 - Current
Customer sales representative
Saint Gobain Vetrotex uk ltd
2003.02 - 2010.03
Call centre operative
Cheque exchange ltd
2001.01 - 2003.03
NVQ Level 2 - Business Administration
Dewsbury collage
Audio typing level 2 - Business Administration
Dewsbury collage