Rebecca Carpenter-Barnes
Bicester,Oxfordshire
Summary
Highly organised and dependable operations professional with a strong background in customer experience, project support and business operations. Known for working well with diverse stakeholders, communicating clearly, and approaching challenges with a practical, solutions-focused mindset. Brings a creative eye for detail alongside strong organisational and technical skills, with a genuine commitment to continuous improvement. Proactive in identifying risks, spotting opportunities and supporting teams to deliver consistent, high-quality outcomes.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work history
Customer Experience Agent (Acting Team Leader)
Gett
London, UK
09.2023 - Current
- Supported the day-to-day delivery of customer experience operations, applying leadership, coaching and performance-management learning from the Level 3 Team Leader & Supervisor Apprenticeship.
- Contributed to the Gett Wedding Marketplace pilot project as part of a cross-functional working group, supporting the development of booking processes, pricing considerations, customer journey mapping and internal communications.
- Identified customer and operational pain points and provided structured feedback and improvement suggestions to Team Leaders and stakeholders.
- Worked closely with multiple departments (Operations, Drivers, Product, Finance, Marketing) to ensure smooth handling of complex customer cases and service issues.
- Coached and supported newer agents, contributing to improved team confidence and customer satisfaction.
- Managed escalated complaints with empathy, professionalism and strong problem-solving, protecting both customer experience and brand trust.
- Prioritised high-volume workloads effectively, balancing quality, speed and accuracy in a fast-paced environment.
Career Break to Raise Children
Self-Employed
Kent, Washington, USA
08.2018 - 09.2023
- Directed full operational management of household and private business activities, including administration, financial control (AP/AR), property operations, supplier coordination and complex multi-stakeholder scheduling in a high-demand environment.
- Demonstrated strong leadership, prioritisation and problem-solving, balancing competing needs across multiple stakeholders while maintaining service delivery, communication standards and continuous improvement.
Art Director / Artist / Photographer
JarzBee Images, LLC
USA, USA
09.2013 - 01.2020
- Led day-to-day operations within a small, fast-moving business, taking ownership of administration, finance (bank & credit reconciliations), asset management, scheduling, inventory and supplier coordination, achieving a $10K reduction in operating costs.
- Worked closely with clients and a compact internal team, translating customer needs into practical delivery plans and consistently high-quality outcomes across international projects (USA, UK, Canada, Portugal, Costa Rica).
- Designed and executed business growth strategies, including launch of company website, brand identity and digital marketing, driving increased visibility and customer engagement.
- Planned and delivered complex international projects end-to-end, coordinating logistics, travel, resources, risk and on-site operations.
- Maintained strong execution focus, streamlining on-set workflows and reducing average shoot time by 28 minutes per project.
- Operated with high autonomy while collaborating closely with colleagues and partners, managing multiple priorities, deadlines and budgets.
Program Assistant International Affairs
South Dakota State University
Brookings, South Dakota
03.2017 - 08.2018
- Identified operational pain points across the international student journey (visa requirements, onboarding, academic support, engagement), recommending process improvements to enhance retention and satisfaction.
- Partnered closely with Program Manager and cross-functional stakeholders to improve student engagement and long-term participation across international programmes.
- Developed clear operating procedures and guidelines for ESL teachers and students, improving consistency of delivery and programme quality.
- Streamlined the student application and visa support process, improving clarity, reducing errors and increasing successful enrolments.
- Maintained strong execution focus, balancing compliance requirements with a customer-first service experience for international students.
Administrator
Zinc Ahead
Oxford, UK
09.2011 - 05.2013
- Supported high-volume operational workflows, coordinating background screening cases across clients, candidates and internal teams while maintaining compliance and service standards.
- Identified and resolved process bottlenecks, improving turnaround times and customer experience.
- Maintained accurate records and documentation, ensuring regulatory and data protection requirements were consistently met.
Education
Apprenticeship - Women in Leadership
Raise The Bar
Virtual 07.2024 - 10.2025
Bachelor of Arts - Art & Graphic Design
Upper Iowa University
Fayette05.2015
Bachelor of Science - Psychology
Oxford Brookes University
Oxford05.2005
Skills
- Stakeholder management
- Communication and influence
- Operational support
- Collaborative teamwork
- Proactive problem solving
- Attention to detail
- Organisation and prioritisation
- Data analysis and reporting
- Digital tools proficiency
Volunteer Experience
Beaver Colony Leader — 1st Heyford Park Scouts | Oxfordshire
- Lead weekly programmes for young people, planning and delivering engaging activities while maintaining high standards of safeguarding, welfare and inclusion.
- Produce and maintain risk assessments, safety briefings and event documentation for meetings, camps and off-site activities, ensuring compliance with Scout Association policies.
- Coordinate volunteers, parents and external stakeholders to support smooth delivery of events, camps and special projects.
- Manage attendance, communications and logistics, balancing multiple priorities in a fast-paced, people-focused environment.
- Promote positive behaviour, teamwork and personal development, creating a safe, supportive environment for young people to thrive.
Timeline
Apprenticeship - Women in Leadership
Raise The Bar
07.2024 - 10.2025
Customer Experience Agent (Acting Team Leader)
Gett
09.2023 - Current
Career Break to Raise Children
Self-Employed
08.2018 - 09.2023
Program Assistant International Affairs
South Dakota State University
03.2017 - 08.2018
Art Director / Artist / Photographer
JarzBee Images, LLC
09.2013 - 01.2020
Administrator
Zinc Ahead
09.2011 - 05.2013
Bachelor of Arts - Art & Graphic Design
Upper Iowa University
Bachelor of Science - Psychology
Oxford Brookes University