Rebecca Cameron
Hillesley,Gloucestershire
Summary
I am a highly motivated individual, excelling at self-management. I worked off-site for 5 years whilst still working for OgilvyOne UK from South Africa and was able to deliver a seamless service to the client despite location. I also took on a role, for an Australian based company, where all training and client liaison was done online and remotely and continued during Covid. I specialise in campaign management, CRM, database management, data analytics, customer onboarding and support and reporting to varying levels of management and clients. I pride myself in getting it right first time, delivering well within client deadlines and facilitating pro-active management of all tasks under my remit.
I am currently running my own business, with my husband, and am looking to return to a remote based employed role as we are looking to move back to South Africa.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work history
Self employed owner and director
The Fleece Inn, Hillesley
Hillesley
05.2021 - 09.2025
- On returning to the UK in April 2021, we arrived as Covid restrictions in the UK were just being lifted.
- We had made a decision to take on a pub, as both my husband and I had been self-employed in South Africa and had previous experience in hospitality.
- We took on The Fleece Inn in September 2021, on a 5 year lease.
- In running the pub we are responsible for all aspects of the business – HR, marketing, stock management, staff management in terms of recruiting and training. All event planning and execution.
- As our children have progressed through the majority of school we are looking to return to South Africa in 2026.
Freelance Customer Support Operator
Ansarada (formerly thedocyard)
01.2020 - 04.2021
- Company Overview: Ansarada is a virtual data room used by a wide variety of clients, all over the world, to conduct transactions online in a secure environment.
- I was recruited, initially, by thedocyard, a VDR provider based in Australia who were looking to extend their client base into Europe and the UK and so needed a UK based support team.
- I started working with them in January 2020. My employers were based in Australia, I was based in South Africa so all training was run online via Zoom meetings. Due to the time difference I was working on my own for the majority of the time, until handing back to the Australia team once they came back online. In this role, I was responsible for supporting all clients in their use of thedocyard, onboarding clients and their respective agencies, answering support queries, helping to setup test and live VDRs.
- This meant working with clients based, literally, anywhere in the world as all the work was carried out remotely as we were also all working over the Covid pandemic.
- At this time, we had made the decision to return to the UK (which had been delayed due to Covid) and thedocyard was also going through a merger with a UK based company called Ansarada.
- I joined Ansarada, for a brief time, and helped to transition thedocyard clients over to the new VDR platform and support team and left the company in April 2021 when we moved back to the UK.
General manager
Kurland Park
The Crags, Plettenberg Bay
12.2017 - 11.2019
- Company Overview: Kurland Park is a polo farm located in The Crags, Plettenberg Bay. As a part of the farm there are various self-catering and bed and breakfast guest accommodations available.
- My role was managing the accommodation in terms of booking of guests, processing payments, managing staff to ensure accommodation is ready when needed.
- Providing reports on overall bookings at a gross and net level as well as month on month comparison to track progress.
- Working on a number of booking websites to manage listing of the property to ensure it is current and so to optimise number of bookings as much as possible.
- Liaising directly with guests on arrival and during stay.
Front of house manager
Lodestone Wines
01.2017 - 11.2017
- Working front of house in the tasting room at the wine farm, dealing with customers and staff
- Using the point of sale system for both front end and back end reporting in terms of stock and sales and providing reports to various stake-holders
Freelance consultant, Recruitment specialist
Megan Forg Consulting
01.2016 - 12.2016
Database Services & Campaign Manager
OgilvyOne
01.2003 - 11.2015
- My primary role at OgilvyOne was on the team supporting the managed services for the direct marketing database of Unilever UK & IE (formerly the Jigsaw Consortium). I also worked extensively with other clients such as British Airways, BT, British Gas and Nestle - both trade and consumer side.
- Within my time at Ogilvy my role expanded making use of my expertise in managing data as well as liaising with various suppliers to ensure we delivered for the client. As the campaign landscape developed from offline to online I also developed the skills to ensure campaigns were still delivered within the deadlines and budgets.
- Managing the Unilever UK database on a day to day basis to ensure it is current and up to date for data selections/analysis, profiling as well as campaign creation and exporting of the campaign data
- Providing a communication channel between the database and Unilever, their agencies and handling houses and all other third party suppliers involved with delivering direct campaigns
- Using FastStats, a database front-end tool, to interrogate the database as well as campaign creation for all channels
- Using Unilever’s digital platform, Traction, to setup email campaigns as well as any triggered communications
- Following a thorough QC and testing process on any campaigns before pushing live
- Segmenting the campaign data as per any testing plan for campaign execution and making sure any test plan is robust
- Working on data migration projects to integrate external database systems onto the Unilever database
- Working on any websites that collect data, ensuring the digital platform is setup accordingly, following thorough testing procedures and then handing over for reporting
- Providing any fulfilment or competition files to the relevant supplier in a timely fashion
- Working with the careline and Unilever to access the database to provide any data access requests
- Maintaining client level reports to provide database performance progress updates to Unilever
Data Executive
M3 Direct, Camberley
Camberley
03.2001 - 01.2003
- Company Overview: M3 Direct was formed as a merger between Mailshot Marketing, a direct marketing agency, and JBS Direct, a bulk fulfilment company specialising in direct marketing campaigns.
- Data processing, including merge, purge and de-duplication of data
- Database management
- Running daily processes for varied clients
- Setting letter texts and mail merge documents
- Running laser and inkjet print jobs
- Screen builds for data capture, telemarketing campaigns
- Campaign reporting
- Setting up Voice Manager scripts for auto response systems
- Working to, and updating, ISO 9002 quality and procedure documents
- Basic network administration
- Internal desktop support and trouble-shooting
Helpdesk Support for EDI (Electronic Data Interchange) Users
General Electric Interbusiness Operations, Sunbury on Thames
Sunbury on Thames
04.2000 - 02.2001
- Answering and logging network and software problems and queries, taken via web or phone
- Providing 1st line support, via phone or e-mail, to resolve problems with a ‘one touch’ target
- Courses taken: Six Sigma Green Belt Training – GE Training on all the software packages, and network, supported, with exams to take on each subject.
Stock Controller
Birds Eye Walls, Walton on Thames
Walton on Thames
03.2000 - 04.2000
- Running off daily stock reports for the national depots and ensuring that stock levels were adequate for distribution to the local retailers.
Trainee Riding Instructor
Silvermere Equestrian Centre, Cobham
Cobham
07.1999 - 02.2000
- All yard duties and management of the horses, including exercising and schooling of client horses
- Teaching riding school clients and the livery owners on their own horses
Education
BA (Hons) - Equine Studies
Coventry University
01.1995 - 01.1999
A Level - Business Studies, Social Biology, English Literature
Strodes College
01.1993 - 01.1995
GCSE - undefined
Abbeylands School
01.1992 - 01.1993
Skills
- Tactical thinking
- Proactive mindset
- Client retention strategies
- Relationship management
- KPI frameworks
- Supplier relations
- Customer relationship management
- Integrity and ethics
- Resilience under pressure
- Communication proficiency
Timeline
Self employed owner and director
The Fleece Inn, Hillesley
05.2021 - 09.2025
Freelance Customer Support Operator
Ansarada (formerly thedocyard)
01.2020 - 04.2021
General manager
Kurland Park
12.2017 - 11.2019
Front of house manager
Lodestone Wines
01.2017 - 11.2017
Freelance consultant, Recruitment specialist
Megan Forg Consulting
01.2016 - 12.2016
Database Services & Campaign Manager
OgilvyOne
01.2003 - 11.2015
Data Executive
M3 Direct, Camberley
03.2001 - 01.2003
Helpdesk Support for EDI (Electronic Data Interchange) Users
General Electric Interbusiness Operations, Sunbury on Thames
04.2000 - 02.2001
Stock Controller
Birds Eye Walls, Walton on Thames
03.2000 - 04.2000
Trainee Riding Instructor
Silvermere Equestrian Centre, Cobham
07.1999 - 02.2000
BA (Hons) - Equine Studies
Coventry University
01.1995 - 01.1999
A Level - Business Studies, Social Biology, English Literature
Strodes College
01.1993 - 01.1995
GCSE - undefined
Abbeylands School
01.1992 - 01.1993