Rebecca Brown
Talke,Staffordshire
Summary
Detail-oriented professional with expertise in administrative support, customer service, and client liaison. Skilled in appointment scheduling, ordering supplies, and managing mail distribution with precision and efficiency. Adept at navigating social media platforms and maintaining professional telephone etiquette to enhance communication. Demonstrates strong pressure tolerance and a self-directed approach to tasks, ensuring seamless operations in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Secretarial assisntant
Shin n sparkle Ltd
Talke, Staffordshire
2021.09 - Current
- Upheld cleanliness in the workplace promoting a healthy environment.
- Maintained office supplies, ensuring smooth operations.
- Facilitated efficient communication by handling emails and letters promptly.
- Answered phone calls with professionalism and courtesy.
- Managed correspondence, enhancing business relationships.
- Handled confidential documents discreetly, maintaining privacy standards.
- Supported senior executives in daily operations, leading to streamlined workflow.
- Provided printing, photocopying scanning support to colleagues.
- Scheduled appointments for improved time management.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Understood and adhered to company's health and safety policies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Cleaner
Browns leisure breaks ltd
Newquay , Cornwall
2014.12 - 2024.05
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Secured premises at end of shift, ensuring safety of all areas.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Monitored cleaning supplies and ordered more when necessary.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Dusted countertops, ceilings and furniture for pristine environment.
- Deep cleaned carpets using steam cleaner.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Made beds and changed sheets and pillow cases to hotel standards.
- Vacuumed carpeted areas and mopped hard floors.
- Followed health and safety standards governing correct use of chemicals.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Kept communal areas tidy and well-organised for optimal functionality.
Education
GCSEs -
St John fisher RC high school
Newcastle-under-Lyme, Staffordshire 09/1992 - 06/1997
Skills
- Ordering supplies
- Pressure tolerance
- Client liaison expertise
- Social media navigation
- Mail sorting and distribution
- Telephone etiquette
- Administrative support
- Customer Service
- Appointment scheduling
- Self-directed
Certification
Completed first aid in the workplace certification
Affiliations
- I enjoy watching my son play for Macclesfield fc u23 and foley Meir Fc
- I love taking my dog Sam for long walks
- I enjoy going fishing with my husband and son
- I love to sit down and read a crime thriller.
Timeline
Secretarial assisntant
Shin n sparkle Ltd
2021.09 - Current
Cleaner
Browns leisure breaks ltd
2014.12 - 2024.05
GCSEs -
St John fisher RC high school
09/1992 - 06/1997